Krishnee Vigashinee Naiken Murdymootoo
Rose-Hill
Summary
Motivated and talented Program Performance Support Operations Analyst with 7 years of support to global clients. Offering an analytical mindset and strong project management skills.
Overview
11
11
years of professional experience
Work History
Program Performance Support Operations Analyst
Accenture Services Technology Ltd (Mauritius)
11.2017 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes such as resource management, billing, metrics and opportunity management.
- Created custom reports and visualizations using Microsoft Power BI tool to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
Infra Tech Support Associate
Accenture Services Technology Ltd (Mauritius)
02.2015 - 10.2017
- Client-focused support involving remote desktop support to users, network troubleshooting, server maintenance, O365 support.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
IT Support Trainee
AfrAsia Bank Ltd (Mauritius)
07.2014 - 02.2015
- Support involved onsite support to users, running of intra-day reports, laptop installation, UAT support on applications.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Replacee Educator
St. Andrew's School And Notre Dame College
01.2014 - 07.2014
- Responsible for teaching Business Studies and Computing.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Education
Master of Science - Management
University of Liverpool
11.2018
Bachelor of Science - Computer Science And Management Studies
University of Nottingham
09.2013
A-Level -
Saint Andrew's School
11.2009
Skills
- Reporting skills
- Financial skills
- Designing dashboards for metrics / KPI using PowerBI
- Cross-Functional Teamwork
- Problem-Solving
- Time Management
- Microsoft SharePoint
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Program Performance Support Operations Analyst
Accenture Services Technology Ltd (Mauritius)
11.2017 - Current
Infra Tech Support Associate
Accenture Services Technology Ltd (Mauritius)
02.2015 - 10.2017
IT Support Trainee
AfrAsia Bank Ltd (Mauritius)
07.2014 - 02.2015
Replacee Educator
St. Andrew's School And Notre Dame College
01.2014 - 07.2014
Master of Science - Management
University of Liverpool
Bachelor of Science - Computer Science And Management Studies
University of Nottingham
A-Level -
Saint Andrew's School
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