Govila Madurai
Chateau Benares
Summary
Results-driven Application Support Analyst at Accenture (Mauritius Ltd) with expertise in PeopleSoft and SAP. Possess a strong foundation in finance, accounting, and technology, with a proven ability to bridge the gap between technical solutions and business needs. Committed to delivering innovative and impactful solutions that drive efficiency in financial processes.
Overview
7
7
years of professional experience
Work History
SAP FICO Analyst
Accenture (Mauritius) Services Ltd
Ebene
09.2024 - Current
- Provide Level 3 support to clients in their financial processes, primarily in P2P (Procure-to-Pay) and O2C (Order-to-Cash), while ensuring adherence to KPIs.
- Possess a foundational understanding of SAP, with strong knowledge of the P2P process, from Purchase Requisition to Payment.
- Analyzed user-reported issues in SAP to determine whether they required change requests, defect resolutions, or specific actions, and implemented long-term solutions.
- Identified opportunities for process improvements within existing workflows by leveraging SAP FICO capabilities.
- Developed comprehensive documentation, including user manuals and training materials, to support SAP FICO processes.
- Managed backlog tasks and assigned responsibilities to junior team members.
- Conducted daily meetings with my manager to provide updates on ticket progress.
- Provided training to new joiners, and monitored their performance.
- Performed data analysis using tools such as Excel to identify trends and potential system issues.
- Collaborated with cross-functional teams to drive process efficiency and achieve business objectives.
- Engaged regularly with clients and end users to understand their needs and provide tailored solutions.
Oracle Cloud Consultant
Accenture (Mauritius Ltd)
Ebene
08.2021 - 08.2023
- Provided Level 2 and 3 support for PeopleSoft modules, specifically Asset Management, and Accounts Payable.
- Specialized in asset management, with a strong understanding of asset workflows and end-of-month depreciation closure.
- Delivered long-term solutions for application bugs and user issues.
- Utilized SQL to analyze and troubleshoot database-related issues.
- Managed backlog tasks efficiently while ensuring adherence to KPIs.
- Diagnosed and resolved issues in existing PeopleSoft implementations, identifying areas for improvement.
- Developed SQL test scripts and conducted unit testing for Asset Management, General Ledger, Accounts Receivable, and Accounts Payable modules.
- Conduct batch monitoring, and provide quick intervention to resolve incidents.
- Assisted clients in migrating from PeopleSoft to SAP, ensuring a smooth transition.
- Provided training and mentorship to new joiners.
Trainee
Keats College (Boys department)
06.2019 - 07.2019
- Placement Trainee for school-based experience.
- Observe the real class situation, and come into contact with students.
- Participate in the management and running of examinations with the examination team.
Intern
ABC Global Management Services LTD
12.2018 - 01.2019
- Filling of documents and classification of files.
- Preparation of the bank account opening form.
- Assisting in the incorporation of new companies.
- Assisting in the preparation of financial summaries.
- Assisting in the drafting of corporate emails.
- Assisting in compliance procedures for onboarding of clients.
Checkout Operator
Seven Seven Co LTD (DreamPrice)
03.2018 - 07.2018
- Verified payments and electronic funds accuracy to protect involved parties.
- Counted and balanced cashier drawers.
- Resolved customer complaints in a professional manner.
- Performed price checks for customers.
Education
Bachelor of Science - Accounting
University of Mauritius
Reduit, Mauritius08-2021
High School Diploma -
Dunputh Lallah State Secondary School
11-2017
MBA - Business Administration
University of Mauritius
Reduit, MauritousACCA Level 2
London College of Accountancy
EbeneSkills
- SAP FICO
- Client communication
- Team work
- Oracle database
Additional Certificates
- Australian Mathematics Competition
Certificate of proficiency Junior division year 2012
Certificate of proficiency Junior division year 2013
- Rajiv Gandhi Science Centre
Certificate of participant in the science adventure 2013
- JA Economics for success
Certificate of Achievement year 2014
- Alliance Française
Cerficat de Merite au Concours de Langue Française en 2009
Affiliations
- Prefect Body, at Dunputh Lallah SSS, 2016
- Class Captain, at Dunputh Lallah SSS, 2017
- Member of Management Society Club, at University of Mauritius, 2019/2020
- Awards for Best C.P.E in 2010
Timeline
SAP FICO Analyst
Accenture (Mauritius) Services Ltd
09.2024 - Current
Oracle Cloud Consultant
Accenture (Mauritius Ltd)
08.2021 - 08.2023
Trainee
Keats College (Boys department)
06.2019 - 07.2019
Intern
ABC Global Management Services LTD
12.2018 - 01.2019
Checkout Operator
Seven Seven Co LTD (DreamPrice)
03.2018 - 07.2018
Bachelor of Science - Accounting
University of Mauritius
High School Diploma -
Dunputh Lallah State Secondary School
MBA - Business Administration
University of Mauritius
ACCA Level 2
London College of Accountancy
Similar Profiles
Adjmal MoniaruchAdjmal Moniaruch
Operations Senior Analyst at Rank Interactive Mauritius LimitedOperations Senior Analyst at Rank Interactive Mauritius Limited
Mohammad Nabeel KaudeerMohammad Nabeel Kaudeer
Custom Software Engineering Specialist at Accenture Services (Mauritius) LtdCustom Software Engineering Specialist at Accenture Services (Mauritius) Ltd
Marie Daniella MardiMarie Daniella Mardi
Financial Analyst at Accenture Services (Mauritius) LtdFinancial Analyst at Accenture Services (Mauritius) Ltd