Bibi Nezzal Meghoo
Curepipe
Summary
Knowledgeable with a proven track record at Absa Bank Mauritius Limited, excelling in quantitative analysis and customer support. Demonstrated ability to enhance stakeholder engagement and streamline processes, achieving significant efficiency improvements. Skilled in MS Office suite, adept at working under time constraints, and committed to meticulous detail-oriented analysis.
Overview
18
18
years of professional experience
Work History
Administrator: Operations & Administration (C&B)
Absa Bank Mauritius Limited
06.2024 - Current
- Updating of daily rates on the system and/or manually if required.
- Checking of daily indicative rates if correctly updated on the system.
- Formatting and sending rates to all stakeholders.
- Reval Rates.
- Preparation of FIM300 and loaded on BOM platform.
- Loading of regulatory returns on BOM platform.
- Daily returns for branches.
- Interest bookings for trade effected by trading desk.
- Merging of entries on Teller.
- Verification and confirmation of deals/ trades booked by Global Markets and Treasury team.
- Release settlements on the booking system.
- Relasing of treasury fx dealings transactions on both BAPS and BIR systems.
- Preparation of manual swift messages (MT103/202/199/299), back valuation swift messages
- Keeping records of all received swift messages in swift log.
- Monitoring of NOP for outstanding trades
- Assist PTS Ops Officer when required in BAU tasks.
- Raising of manual entries for Wells Fargo transfers/BOM, reversal of trades wrongly settled.
- Creation of counterparty as per KYC requirements on FA
- Creation of SDS IDs on FA.
- Attending to queries from branches for both bookings and transactions.
Customer Support Assistant
Absa Bank Mauritius Limited
09.2022 - 06.2024
- Assisted clients for all services required starting from accounts opening to closure of accounts.
- SRR/HRR reviews conducted on accounts. Preparation of transactions monitoring and Enhanced due diligence on accounts.
- Adverse media found on clients/related parties discounted as per KYC requirements and policies in place.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Utilized feedback from customers constructively to improve personal performance as well as make recommendations for process enhancements. Complaints received raised/logged and close within 24 hours.
- Contributed to the improvement of internal processes through the identification of recurring issues and suggestions for streamlining support efforts.
- Achieved high levels of efficiency by staying up-to-date with product changes, industry trends, and company policies, for example, selling of online platform for account opening to clients. Selling of AAO ( Absa Access Online) platform to clients. Selling of TMO platform for their trade finance transactions.
- Processing of any change in mandates with regards to client's account on a timely basis.
- Processing of client's applications forms such as callback/indemnity/e-statements/swift notifications on integradoc system within same day forms were received.
- Monitoring of excess on accounts on a weekly basis.
- Monitoring of closure of accounts and exit process as per policy/guidelines followed for client exit.
- Raising of new PEP on E-casa system.
- PEP review.
- Processing of client transfer instructions in a timely manner.
- Sybrin transfers released in a timely manner.
- Fixed deposit requests for client processed in a timely manner and FD certificates issued to clients.
- Organisation of clients meetings and events.
- Attending to client queries by emails and phone.
- Support to other CSAs whenever required.
Payments Clerk
Absa Bank Mauritius Limited
07.2007 - 09.2022
- Cashflow bookings (logging of transfers on cashflow sheet/Ratings)
- Sanctioned screening of entities/related parties/individuals/inward&outward cheques and ensure alignment to policies.
- Funds and signatures verification on customers' instructions.
- Performed callbacks to confirm customers' transactions.
- Processing of payments/payment orders/standing orders and computation of charges as per Absa Tariff guide.
- Raising of accounting entries for offshore/onshore payments instructions.
- Assisted in training new hires on payment clerk duties, sharing best practices and ensuring a seamless transition into the role.
- Contributed to process improvement initiatives, implementing new procedures that resulted in reduced manual workloads and increased accuracy in payment processing tasks. For e.g. actively involved in process automation for XBRL reporting.
- Helpdesk Query Dept:
- Handled queries/chasers to other banks for inward & outward payments through swift messages and emails to other banks.
- Re-effecting of failed/wrongly effected MT103/MT202 through Morongwa system.
- Raising/booking of manual charges.
- Attended nostro related queries and monitored and took appropriate actions for outstanding items.
- Prepared regulatory reporting to BOM, BOP100 reporting offshore incoming & outgoing transactions of the bank.
- Tested and implemented FX on BAPS (Bank Automated Payment System)
Clerk
Skyline Travel & Tours
12.2006 - 01.2007
- Recording of customer's invoices on the system
- Updating and recording of debtor's files on the system
- Reconciliation of invoices and filing.
Education
Awarded Certificate With Merit. - Understanding Treasury Management
FSI MAURITIUS
Ebene, Mauritius01-2019
Bachelor of Science - Banking & International Finance
University of Technology Mauritius
Mauritius10-2007
Skills
- Customer Support
- Quantitative Analysis Skills
- Detail-Oriented Analysis
- Advanced Skills in MS Word, Excel, Access, and PowerPoint
- Market Analysis
- Stakeholder Engagement
- Effective Under Time Constraints
Timeline
Administrator: Operations & Administration (C&B)
Absa Bank Mauritius Limited
06.2024 - Current
Customer Support Assistant
Absa Bank Mauritius Limited
09.2022 - 06.2024
Payments Clerk
Absa Bank Mauritius Limited
07.2007 - 09.2022
Clerk
Skyline Travel & Tours
12.2006 - 01.2007
Awarded Certificate With Merit. - Understanding Treasury Management
FSI MAURITIUS
Bachelor of Science - Banking & International Finance
University of Technology Mauritius
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