Yogeshwar Nowrung
25, Swamy Dayanand St, Beau Bassin
Summary
Highly-motivated employee with more than 10 years experience in retail banking and customer service. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Executive Assistant
MAURITIUS HOUSING COMPANY LTD
10.2014 - Current
- Providing Housing Loan Information to clients.
- Assessing client's loan eligibility.
- Processing of Loan Applications.
- Processing of inhouse Life and Building Insurance to loan clients.
- Processing of Loan Closures.
- Drafting of Loan Agreements and Fixed Charge.
- Fixed Deposit Account Opening, Closure and Renewal.
- Opening, Closure and Reactivation of Savings Account.
- Updating Client's basic info when needed.
- Changing Mode of Operation of Savings Account as per client's request.
- Teller Duties.
- Managing Non Performing Loan Portfolio.
- Negotiating with customers to resolve overdue accounts in a timely manner.
- Establishing contact with debtors via email, telephone, or face-to-face meetings.
- Monitoring of debtor payments and updated records accordingly.
Bank Officer
SBM Bank (Mauritius) Ltd
02.2014 - 10.2014
- Teller Duties
- Provided Customer Service to clients.
- Opening, Closure and Reactivation of Savings Account.
- Replenishment of ATM Cash Canisters.
- Processing of Debit and Credit Card Applications
- Provided Loan info to clients.
- Processing of Loan Applications.
- Cross Selling
Trainee Mobile Sales Officer
SBM Bank (Mauritius) Ltd
02.2012 - 05.2012
- Promoting and selling of banking products such as bancassurance, loans, leasing and credit cards among others.
- Customer Service and Follow ups.
Trainee
Standard Chartered Bank (Mauritius) Ltd
08.2011 - 12.2011
- Performing call back on fax instructions received for outward transfers.
- Signature Verification on transfer request forms.
- Back office processing.
- Transaction Monitoring.
- House Keeping (Filing)
- Processing of Telegraphic Transfers.
- SWIFT Messaging.
- Fax Indemnity Verification.
Sales Associate
Mr Price Clothing
08.2008 - 04.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Cashier Duties.
- Merchandising.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Diploma in Business Administration With Specialisation in Banking And Financial Services -
SWAMI DAYANAND INSTITUTE OF MANAGEMENT
10-2011
Cambridge Higher School Certificate -
MAURITIUS COLLEGE
11-2007
Cambridge School Certificate -
PATTEN COLLEGE
11-2004
Skills
- Ability to work under pressure
- Adapting to change very quickly
- Quick Learner
- Teamwork
- Creative
- Multi Tasking
Timeline
Executive Assistant
MAURITIUS HOUSING COMPANY LTD
10.2014 - Current
Bank Officer
SBM Bank (Mauritius) Ltd
02.2014 - 10.2014
Trainee Mobile Sales Officer
SBM Bank (Mauritius) Ltd
02.2012 - 05.2012
Trainee
Standard Chartered Bank (Mauritius) Ltd
08.2011 - 12.2011
Sales Associate
Mr Price Clothing
08.2008 - 04.2010
Diploma in Business Administration With Specialisation in Banking And Financial Services -
SWAMI DAYANAND INSTITUTE OF MANAGEMENT
Cambridge Higher School Certificate -
MAURITIUS COLLEGE
Cambridge School Certificate -
PATTEN COLLEGE
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