Tricia Rabé-Sooklall

- Assisting the director in recruitment of new employees: posting vacancies, providing the profiles of employees to the director for screening, contacting the selected candidates and sending approval for once green light is given by the director.

- Close collaboration with suppliers for orders and payment- meeting deadlines.

- Preparation of information of salary for payroll.

- Liaising with accountant for payroll.

- Keep track of employees data.

- Help in the preparation of internal company policy.

- Keep track of office inventory and advise.

- Ownership of office emails and responding to requests and demands.

- Intermediate in regards to employee's queries and director.

- Help team to meet targets; phone calls, additional task for the company.

- Schedule meeting and interviews for the director.

- Liaising with suppliers for quotes needed for the office.

1. Motor Claims

- Assessing claims documents and processing the registration to attribute to handlers.

- Advising clients on the procedures to register a claim.

- Responding to mails and phone queries concerning the follow up of: the cases, the payments, the surveyor visits and recovery cases.

- Processing payments to suppliers.

- Deliver cheques.

- Welcome clients on the counter and helping in filling of forms for claims.

- Dealing with difficult third parties. (External insurance provider)

- Meeting deadlines in the registration of claims.

- Liaising with external insurance provider and suppliers(garage/surveyor).

2. Health Membership

- Processing the registration of the entries for new clients and cancellations of companies(corporate health)

-Verifying forms and documents to check eligibility for the corporate insurance of any employees of the companies.

- Advising/educating for the procedures of the registration and on the plan chosen by the company.

-Close collaboration with broker and agents for any change in policy and procedures.

- Ownership of mails- on shift- and meeting demands and requests of clients daily.

- Close collaboration with the processing team to cross verify data of client to process the policy documents.

- Close collaboration with the sales medical team to cross verify policy plan opted and changes.

- Close collaboration with the claims department to confirm eligibility of the addition of babies on plan.

- Frequent training given by the underwriting team to update on formal policy procedure/ customer service procedures/ deadlines on registration of clients on the health corporate insurance.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on car insurance particularly in sinister cases.
• Streamlined internal processes for improved efficiency and productivity within the department: classification of files concerning sinister and meet demand for those needing additional suppliers assistance.
• Spearheaded team training initiatives, enhancing team spirit and meetings to keep track on the files and demands so as to respect the tight deadlines in the number of files.
• Upgrading of skills through trainings and learning development of the service

• Enhanced student performance by incorporating diverse teaching methods and engaging activities in lessons.
• Boosted student interest in music theory through the use of interactive games and hands-on demonstrations.
• Developed customized lesson plans tailored to individual students'' needs, resulting in improved comprehension and skill development.
• Established a positive learning environment by fostering strong relationships with students and maintaining open lines of communication with parents.
• Covid period: Holding remote classes via Zoom and structured a new concept of online teaching through distanced activities and tied weekly communication with parents to make sure that the classes are fun and organised appropriate for the kids

• Enhanced audience experience by delivering emotionally captivating and technically precise performances.
• Collaborated with choreographers to create and develop innovative dance routines for various entertainment events.
• Participated in regular rehearsals, refining movements and synchronizing with dancers for seamless performances.