Summary
Overview
Work History
Skills
Certification
Language
Timeline
Generic

Teelonah Satbir

Quartier Militaire,MOKA

Summary

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Coordinator

Afrasia Bank Limited
06.2019 - Current
  • End of Day for the Bank
  • End of Month for the Bank
  • End of Financial Year for 4 years consecutive for the bank
  • Participated in Database Design Discussions with Business Analysts and Application Teams.
  • Provided technical support including troubleshooting problems reported by users and developers during application development phase.
  • Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.
  • Developed best practices guidelines for resolving common service desk issues.
  • Monitored service desk queues and responded to incoming requests promptly.
  • Monitored service desk tickets, assigned tickets to appropriate technicians and tracked ticket status until resolution.

IT Support technician

International Tecnokrats Global Services Ltd
09.2016 - 02.2018
  • Ensure PC works perfectly – Getting the computer free of suspicious software and have a healthy system
  • Dealing with customers online
  • Offer support through phone and online chats
  • Supervising and teaching new recruits

Skills

  • Team leadership
  • Time management
  • Communication skills
  • Application support
  • Hardware installation
  • Mobile device management
  • Help desk support
  • Software deployment
  • Active Directory management
  • Printer support
  • Remote desktop support
  • Ticketing system experience
  • Hardware troubleshooting
  • Issue troubleshooting
  • User support

Certification

November 2012 - Cambridge School Certificate

May 2015 – City & Guilds.

Certificate in the following Modules: Desktop publishing software Presentation Software.

January 2015 – City & Guilds. Certificate in the Following Modules: Database Software Spreadsheet Software Word Processing Software

January 2019 - CCNA certification

March 2025 - ITIL 4 FOUNDATION TRAINING

Language

French
First Language
English
Intermediate (B1)
B1

Timeline

Coordinator

Afrasia Bank Limited
06.2019 - Current

IT Support technician

International Tecnokrats Global Services Ltd
09.2016 - 02.2018

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Teelonah Satbir