Sudhakar Akalooa
Quatre Bornes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Payroll Assistant
Atalian Interactive
08.2023 - Current
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Project Coordinator
Atalian Interactive
03.2022 - 07.2023
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Assessed, monitored and reported on work progression.
- Updated and distributed weekly project schedules and milestones.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Produced status reports for customers and senior management.
- Managed work streams for both routine and special projects simultaneously.
IT Service Desk Analyst
Atalian Interactive
04.2020 - 02.2022
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed customer system updates, informing clients of installation progress stages.
- Utilized automated systems to manage and track customer inquiries through to completion.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Data Entry Clerk
MediaSys
01.2017 - 03.2020
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Identified, corrected and reported data entry errors.
- Compiled data from source documents prior to data entry.
Customer Service Representative
Outremer Telecom
02.2015 - 12.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) -
DR Regis Chaperon State Secondary School
Quatre Bornes Associate of Science - Computer Science
University of People
California 04.2001 -
Skills
Flexible and Adaptable
undefinedLanguages
English, French, Hindi
First Language
English
Proficient
C2
French
Upper Intermediate
B2
Hindi
Intermediate
B1
Timeline
Payroll Assistant
Atalian Interactive
08.2023 - Current
Project Coordinator
Atalian Interactive
03.2022 - 07.2023
IT Service Desk Analyst
Atalian Interactive
04.2020 - 02.2022
Data Entry Clerk
MediaSys
01.2017 - 03.2020
Customer Service Representative
Outremer Telecom
02.2015 - 12.2016
Associate of Science - Computer Science
University of People
04.2001 -
Some College (No Degree) -
DR Regis Chaperon State Secondary School
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