Sudhakar Akalooa
Quatre Bornes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Payroll Assistant
Atalian Interactive
Port Louis, Mauritius
08.2023 - Current
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Project Coordinator
Atalian Interactive
03.2022 - 07.2023
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Assessed, monitored and reported on work progression.
- Updated and distributed weekly project schedules and milestones.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Produced status reports for customers and senior management.
- Managed work streams for both routine and special projects simultaneously.
IT Service Desk Analyst
Atalian Interactive
04.2020 - 02.2022
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Managed customer system updates, informing clients of installation progress stages.
- Utilized automated systems to manage and track customer inquiries through to completion.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Data Entry Clerk
MediaSys
01.2017 - 03.2020
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Identified, corrected and reported data entry errors.
- Compiled data from source documents prior to data entry.
Customer Service Representative
Outremer Telecom
02.2015 - 12.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products and services information.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Some College (No Degree) -
DR Regis Chaperon State Secondary School
Quatre Bornes Associate of Science - Computer Science
University of People
California 04.2001 -
Skills
Flexible and Adaptable
Compiling Data
Payroll Processing
Detail Oriented
Critical Thinking
Task Prioritization
Customer Service
Microsoft Office
Project Coordination
Team Player
Customer Relations
Languages
English, French, Hindi
First Language
English
Proficient
C2
French
Upper Intermediate
B2
Hindi
Intermediate
B1
Timeline
Payroll Assistant
Atalian Interactive
08.2023 - Current
Project Coordinator
Atalian Interactive
03.2022 - 07.2023
IT Service Desk Analyst
Atalian Interactive
04.2020 - 02.2022
Data Entry Clerk
MediaSys
01.2017 - 03.2020
Customer Service Representative
Outremer Telecom
02.2015 - 12.2016
Associate of Science - Computer Science
University of People
04.2001 -
Some College (No Degree) -
DR Regis Chaperon State Secondary School