Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophy Duval

Vacoas

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Child Caregiver

Les Papillons,St-Pual PPS Ltd
Vacoas
03.2024 - 01.2025
  • Supervised meal times to ensure proper nutrition and hydration.
  • Promoted healthy habits such as hand washing, social distancing.
  • Engaged in conversations with young children to help them develop verbal communication skills.
  • Helped toddlers transition into pre-school settings through supportive guidance.
  • With my passion for working with children, strong organizational skills, and experience in creating engaging activities.
  • Developed skills that align well with the responsibilities of childcare, including experience with activity planning and leading activities, games, or educational programs for children.
  • Ability to ensure children’s safety, manage behavior, and respond to emergencies. Effectively communicate with children, parents, and team members.

Chef Manager

Taste of Cambodia
Vacoas, Plain Williams
01.2022 - 12.2023
  • Coordinated communication between front-of-house personnel and back-of-house staff during peak business hours.
  • Created menus based on Cambodian cuisine.
  • Performed cost analysis on existing recipes to determine if changes should be made in order to reduce expenses while maintaining quality standards.

Chef De Rang

Constance Ephelia hotel Seychelles
Mahe
01.2012 - 01.2015
  • Performed opening and closing duties such as restocking supplies, cleaning equipment.
  • Processed reservations received through phone calls or online reservation system.
  • Assisted in training new waitstaff on proper customer service techniques and food safety protocols.
  • Demonstrated knowledge of the restaurant's menu and wine list by accurately describing ingredients and preparation methods for all dishes served.
  • Monitored dining room activity to identify potential problems or opportunities for improvement.
  • Resolved customer complaints quickly by determining the cause of the problem then offering appropriate solutions.
  • Provided excellent customer service at all times by anticipating needs before they arise.
  • Coordinated activities between front-of-house staff members to ensure smooth operation during peak hours.
  • Managed guest concerns professionally and escalated issues to a manager when necessary.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining high quality standards.

Hostess Tour Desk

FFC Hotel
Siem Reap , Cambodia
11.2007 - 04.2008
  • Verified reservations and wait times with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Accurately recorded customer information into reservation system.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Waitress

Jumeirah Beach hotel
Dubai, UAE
10.2006 - 10.2007
  • Processed payments accurately using cash registers or POS systems.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers and provided menus.
  • Organized take-out orders efficiently according to customer requests.
  • Communicated daily specials to customers.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Waitress

Victoria Angkor
Siem Reap , Cambodia
09.2004 - 09.2006
  • Developed positive relationships with regular customers through friendly conversation.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

Course of Early Childhood Care And Development

MITD Mauritius
Mauritus
02-2025

Hotel & Tourism - SALABAI Hotel & Tourism School

SALABAI Hotel & Tourism School
Cambodia
12-2004

High School Diploma -

Ten Makara High School
Cambodia
01-2003

Skills

  • Child development
  • Activity planning
  • Nutritional guidance
  • Customer service
  • Team collaboration
  • Problem solving

Certification

  • Car and Motor licenses

Languages

Khmer
First Language
Cambodian
Proficient (C2)
C2
English
Proficient (C2)
C2
Creole
Upper Intermediate (B2)
B2

Timeline

Child Caregiver

Les Papillons,St-Pual PPS Ltd
03.2024 - 01.2025

Chef Manager

Taste of Cambodia
01.2022 - 12.2023

Chef De Rang

Constance Ephelia hotel Seychelles
01.2012 - 01.2015

Hostess Tour Desk

FFC Hotel
11.2007 - 04.2008

Waitress

Jumeirah Beach hotel
10.2006 - 10.2007

Waitress

Victoria Angkor
09.2004 - 09.2006

Course of Early Childhood Care And Development

MITD Mauritius

Hotel & Tourism - SALABAI Hotel & Tourism School

SALABAI Hotel & Tourism School

High School Diploma -

Ten Makara High School

Similar Profiles

CREATE PROFILE
Sophy Duval