Suryakant Ramdoo
Quatre Bornes
Summary
With over 28 years of experience in the ICT industry, I began my career at Alcatel as a Technico-commercial engineer. Successfully introduced and developed Interactive Voice Response solutions in Mauritius. Monitored sector development and led a team of account managers at Harel Mallac Communication Ltd. Responsible for driving growth in the mobile phone business and other telecommunication products on the local market. Joined Mauritius Telecom in 1997, entrusted with driving the Payphone and Large Business Connection Unit. Made significant contributions as an Engineer by migrating magnetic cardphones to smart ones, introducing chip card technology, and enabling the use of Master and Visa credit cards on payphones. Implemented a centralized server system for remote management and introduced structured cabling for the Corporate Business segment. Transitioned into the role of Senior Account Manager for Corporate customers and later became the Head of Unit for Corporate Sales segment. Worked on major projects ranging from mobile win-backs to Data Centre solutions across various industry verticals such as Banking and Finance, Hospitality, Global Business, and Manufacturing. Also took on the role of Quality Coordinator for Enterprise Solutions, ensuring compliance with ISO 9001:2015 Quality Management System standards. Currently part of the Marketing department, focusing on developing and growing Cloud and Security products for both B2B and B2C markets.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Officer, Product Growth
Mauritius Telecom
03.2019 - Current
Main purpose: Develop and grow the Data Centre, Cloud and Security business for the B2B and B2C market segments
Main activities: Marketing plans, Product research, Market research, Marketing campaigns, Communication plan (Digital), UX/UI
Senior Officer, Bid and Contract Management
Mauritius Telecom
02.2017 - 03.2019
Main purpose: Manage Bid response for all tenders related to ICT services commercialized by the Enterprise Department and develop/grow the maintenance services contract revenue stream
Main activities: Establish proper procedures to capture all tender requests, coordinate with internal stakeholders to ensure relevant proposals are made in compliance with the tender requirements within set deadlines, draft proposals for maintenance contracts to customers, ensure timely renewal of maintenance contracts
Senior Officer, Corporate Sales
Mauritius Telecom
04.2012 - 02.2017
Main purpose: Responsible to define and drive the Corporate Sales Strategy for MT for revenue growth within the Corporate segment while demonstrating strong interpersonal and management skills to build a winning team of Corporate sales representatives
Main duties: Manage and direct an extended team to drive the Corporate Sales Revenue and Growth Strategy, provide value for customers by providing the right guidance and insight into the customer's market, industry and business model, Lead partnership strategy, account plans and forecasting revenue for the segment, Develop and drive the implementation of the go-to-market strategy for Corporate Sales, Coach and manage his/her team members to reach their fullest potential
Senior Corporate Accounts Representative
Mauritius Telecom
03.2003 - 03.2012
Main purpose: Drive and develop a portfolio of corporate customers to ensure revenue growth and customer satisfaction
Main duties: Develop and propose tailored ICT solution to meet customer business needs, understand business operations of customers and assist them in all new projects, ensure the best quality of service is provided to customers at all times
Engineer, Payphone/FGSM/Large Building Connection
Mauritius Telecom
03.1997 - 02.2003
Main purpose: Responsible for the smooth running of the Payphone/FGSM/Large Building Connection unit
Main duties: Manage a team of technicians for the installation and maintenance of public phones and Fixed GSM Units across the island, Evaluate products for commercialization by the unit, Ensure stock is properly managed, Carry out survey to identify strategic locations for the installation of public phones and cabins, manage the Payphone Management System to ensure optimum performance of the park of public phones, conduct surveys and draft proposals for the installation of telephony and data cabling system
Education
Executive Master Marketing -
University of Paris Dauphine
06-2022
MSc - Information and Communication Technology
University of Mauritius
01-2004
BTECH (Hons) - Electrical and Electronic Engineering
University of Mauritius
07-1993
SC and HSC -
Royal College Curepipe
01.1988
Skills
- Fluent in English
- Fluent in French
- Highly resourceful
- Self-starter
- Motivated
- Disciplined
- Self-learner
- Critical minded
- Goal-oriented
- Excellent interpersonal skills
- Excellent communication skills
- Excellent leadership skills
- Good negotiation skills
- High team spirit
- Good people management
Accomplishments
- Introduced the Cisco IP Telephony system in Mauritius (Air Mauritius in 2004), High-speed Enterprise fibre connectivity (Accenture, 100 Mbps in 2005) and Data Centre Colocation services (MCB in 2016)
- Participated in the Orange Expo 2011 and Orange Digital Classroom
- Selected for a PhD Scholarship award under the Canada Commonwealth program in 2004
- Winner of Badminton and Table Tennis competitions at University level and at Mauritius Telecom
Certification
- Advanced selling Skills, Negotiating Skills, Account Management and Self-Management from Maingard Associates
- Network and Service Convergence (CTO-Alliance Consulting Group)
- Development of a Customer Retention through loyalty programme (CTO-Telecom Malaysia)
- Implementing Customer Relationship Management Strategy (CTO-Telecom Malaysia)
- Enhancing Salesforce Performance (Indian Institute of Management, Ahmedabad)
- Sales Management – Sales Pipeline implementation and Sales Team management and Leadership (Mercuri International)
- Orange Campus program (Comment motiver et engager votre equipe)
- Advanced Negotiation Techniques from Scottwork Negotiation SAS, France
- Managing People for results (EEF, UK and MEF)
- Orange Campus program (Les Fondamentaux du Management)
- Presenting with Impact (Gemini Consulting)
First Names
Suryakant (Shyam)
Contacts
6265108, 5 2500720, shyam.ramdoo@telecom.mu
Personal Information
- Date of Birth: 10/25/69
- Nationality: Mauritian
- Marital Status: Married, 2 Children
Awards
- Orange Star 2009
- Winner of Challenge Vendeur 2010 competition organized by Business Market, Mauritius Telecom
Activities And Hobbies
- Football
- Volleyball
- Badminton
- Table tennis
- Swimming
- Reading
- Chess game
- Social works
- Harmonium
- Clavier
- Flute
Table Tennis, Badminton, Swimming, Musical instruments, Reading
I am very passionate of sports and music. Since young age, i try my best to maintain a work-life balance by devoting some time in my busy schedule to practicing sports and other leisure activities.
Timeline
Senior Officer, Product Growth
Mauritius Telecom
03.2019 - Current
Senior Officer, Bid and Contract Management
Mauritius Telecom
02.2017 - 03.2019
Senior Officer, Corporate Sales
Mauritius Telecom
04.2012 - 02.2017
Senior Corporate Accounts Representative
Mauritius Telecom
03.2003 - 03.2012
Engineer, Payphone/FGSM/Large Building Connection
Mauritius Telecom
03.1997 - 02.2003
SC and HSC -
Royal College Curepipe
- Advanced selling Skills, Negotiating Skills, Account Management and Self-Management from Maingard Associates
- Network and Service Convergence (CTO-Alliance Consulting Group)
- Development of a Customer Retention through loyalty programme (CTO-Telecom Malaysia)
- Implementing Customer Relationship Management Strategy (CTO-Telecom Malaysia)
- Enhancing Salesforce Performance (Indian Institute of Management, Ahmedabad)
- Sales Management – Sales Pipeline implementation and Sales Team management and Leadership (Mercuri International)
- Orange Campus program (Comment motiver et engager votre equipe)
- Advanced Negotiation Techniques from Scottwork Negotiation SAS, France
- Managing People for results (EEF, UK and MEF)
- Orange Campus program (Les Fondamentaux du Management)
- Presenting with Impact (Gemini Consulting)
Executive Master Marketing -
University of Paris Dauphine
MSc - Information and Communication Technology
University of Mauritius
BTECH (Hons) - Electrical and Electronic Engineering
University of Mauritius
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