Sheila Adele
Vacoas
Summary
Results-driven Accounts Receivable Management professional with a strong track record at goFLUENT. Demonstrated expertise in reducing outstanding receivables and resolving billing disputes through detail-oriented analysis and collaborative strategies. Enhanced financial reporting accuracy while improving overall team performance.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Team Manager
goFLUENT
Ébène
06.2019 - Current
- Oversee the accounts receivable process, ensuring timely collection of payments from clients
- Develop and implement effective collection strategies to minimize outstanding receivables
- Maintain accurate records of all accounts receivable transactions and update financial databases
- Monitor customer accounts for delayed payments and follow up with appropriate communication
- Resolve billing and payment disputes, coordinating with internal departments and customers to find solutions
- Prepare regular reports on accounts receivable status, including aging reports and collection forecasts
- Manage and train the accounts receivable team, providing guidance and support to ensure high performance
- Establish and maintain relationships with key clients to facilitate smooth payment processes
- Analyze accounts receivable data to identify trends and areas for improvement in the collection process
- Ensure compliance with company policies and regulatory requirements related to accounts receivable
- Collaborate with the finance department to support month-end and year-end closing processes
B2B Collection Specialist
goFLUENT
Quatre Bornes
01.2019 - 06.2019
- Managed B2B debt collection across France, Italy, and Germany
- Analyzed and resolved payment disputes to ensure timely resolution
- Communicated with clients via email regarding late payments and maintained records in Excel
- Coached and trained new employees, sharing expertise and best practices
- Conducted in-depth analyses of disputed invoices to provide precise explanations to customers
- Coordinated with other departments such as CSM, Sales, and Billing
B2B Collection Specialist
Accenture Ltd
Ébène
03.2018 - 01.2019
- Managed B2B debt collection for the French market
- Analyzed and resolved payment disputes to ensure timely resolution
- Communicated with clients via email regarding late payments and maintained records in Excel
- Conducted in-depth analyses of disputed invoices to provide precise explanations to customers
B2C Collection Specialist
Buro230 (DSO)
Port Louis
02.2016 - 02.2018
- B2C Debt Collector - Recovered old bad debts for Bouygues Telecom customers
Collection Specialist
Mediacall Ltd
Port Louis
01.2014 - 01.2016
Customer Service Representative
Mediacall Ltd
Port Louis
10.2012 - 12.2013
Sales
Mediacall Ltd
Port Louis
03.2010 - 09.2012
Sales for Bouygues Telecom
Infinity BPO
Ébène
06.2005 - 02.2010
Education
SC -
N. SADDUL COLLEGE
Vacoas, Mauritius01.2003
Skills
- Accounts Receivable Management
- Financial Reporting Proficiency
- Communication and negotiation
- Collaborative Leadership
- Detail-Oriented Analysis
Languages
Portuguese
Beginner (A1)
A1
English
Intermediate (B1)
B1
French
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Accounts Receivable Team Manager
goFLUENT
06.2019 - Current
B2B Collection Specialist
goFLUENT
01.2019 - 06.2019
B2B Collection Specialist
Accenture Ltd
03.2018 - 01.2019
B2C Collection Specialist
Buro230 (DSO)
02.2016 - 02.2018
Collection Specialist
Mediacall Ltd
01.2014 - 01.2016
Customer Service Representative
Mediacall Ltd
10.2012 - 12.2013
Sales
Mediacall Ltd
03.2010 - 09.2012
Sales for Bouygues Telecom
Infinity BPO
06.2005 - 02.2010
SC -
N. SADDUL COLLEGE
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