Sheherazade Sandooyea
Vacoas
Summary
Operational risk professional with proven track record in identifying, analyzing, and mitigating risks within complex organizations. Adept at collaborating with teams to enhance risk management frameworks and drive effective results. Strong analytical skills, attention to detail, and adaptability in dynamic environments ensure reliability and alignment with evolving business needs. Skilled in risk assessment, regulatory compliance, and process improvement. Swift and analytical mind with propensity to problem solving.
Overview
39
39
years of professional experience
Work History
Operational Risk Analyst
Mauritius Commercial Bank Ltd
03.2014 - 12.2024
- Offered consultation on re-engineering techniques to improve process performance and product quality.
- Conducted meetings and generated reporting to support risk monitoring and management.
- Delivered presentations and training courses to promote best practices for techniques and processes.
- Provided valuable insights to senior management, presenting detailed reports on operational risks and recommended actions.
- Implemented continuous improvement initiatives, identifying areas for process optimization to reduce errors and inefficiencies related to operational risks.
- Conducted comprehensive risk assessments to identify potential threats and vulnerabilities in business operations.
- Enhanced communication within the organization, facilitating regular meetings between departments to discuss risk-related issues.
- Provided expert guidance to junior team members, coaching them on effective techniques for identifying, assessing, and managing operational risks.
- Initiated and completed project to mitigate the risk of BEC fraud through several actions; all implemented.
- Unveiled the implication of Jean Claude Bastos regarding the embezzlement of FSDEA (Angolan Sovereign Funds) to the detriment of Angolan people.
- Proposed to adjust Friday late working hours, which was approved and implemented.
- Proposed to increase the limits of medical refund to meet actual professional fees, which was approved and increased by 50%.
Bank Operations Officer
Mauritius Commercial Bank Ltd
04.1986 - 03.2014
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Oversaw branch operations and workflow for consistency.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Spearheaded initiatives aimed at improving employee morale and reducing staff turnover rates within the bank operations team.
- Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
- Maintained up-to-date knowledge of industry trends and changes in regulations, using this information to inform decisions on best practices for bank operations management.
- Enhanced customer satisfaction with timely resolution of issues and concerns.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
- Oversaw periodic audits of operational procedures, identifying areas for improvement or corrective action as needed.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
- Streamlined bank operations by implementing efficient processes and procedures.
- Coordinated with cross-functional teams to implement process improvements, leading to a more efficient banking environment.
- Assisted in the development of training programs for new staff members, increasing overall team knowledge and expertise in bank operations.
- Optimized workflow, resulting in increased productivity and efficiency.
- Complied with established internal controls and policies.
Education
No Degree - Banking And Finance
Rapid Results College
United KingdomSkills
- Incident management
- Compliance monitoring
- Risk mitigation
- Internal controls
- Operational analysis
- Risk and control Self-assessment (RSCA)
- Problem-solving abilities
- Decision-making
- Risk reporting
- Analytical thinking
Health consious and play badminton regularly . Enjoy watching TV during relaxation times.
I pay particular attention to my health habits in order to stay in good shape. I have no comorbidities and am not on any drugs.
I play badminton 3 times a week and enjoy that very much.
I have good relaxation times in front of a good TV program: series, documentary, news, songs...
Timeline
Operational Risk Analyst
Mauritius Commercial Bank Ltd
03.2014 - 12.2024
Bank Operations Officer
Mauritius Commercial Bank Ltd
04.1986 - 03.2014
No Degree - Banking And Finance
Rapid Results College
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