SHARON LATCHMAN
Flic en Flac
Summary
Transformational leader with 13 years of experience in operational management, driving fleet operations across the Indian Ocean. Expertise spans technical installation to financial oversight, ensuring efficient collaboration among departments. Proven ability to deliver practical solutions in partnership with Frotcom International and support regional initiatives in Madagascar.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Frotcom Indian Ocean
Phoenix
01.2013 - Current
- Coordinated technicians and managed client accounts during the full operational cycle at Frotcom Indian Ocean, including GPS installations.
- Trained hundreds of clients on Frotcom's full suite: tracking, alerts, digital forms, Power BI dashboards, and advanced features.
- Delivered actionable weekly/monthly fleet reports for Tornado Ltd and Manser Saxon, integrating anomaly detection and compliance alerts.
- Collaborated directly with Frotcom International.
- Contributed to regional support for Frotcom Madagascar.
- Co-developed a proprietary Driving Behavior app for Lafarge Mauritius, tailored to their safety and performance standards.
Account Executive
FedEx Mauritius
01.2010 - 01.2013
- Managed client accounts and ensured timely delivery of services.
- Developed relationships with clients to understand their shipping needs.
- Coordinated logistics and resolved issues for seamless operations.
- Managed customs and logistics operations for multiple clients in a fast-paced setting.
Education
High School Diploma -
Loreto College
CurepipeSkills
- Client service
- Communication
- Training
- Client-facing memos
- Data Analysis
- Power BI
- Excel advanced
- Dashboard design
- Anomaly detection
- Automation
- Digitalization
- Fleet Management
- Logistics
- Import
- Customs coordination
- Technical Support
- Client-facing memos
Accomplishments
- End-to-End Operational Oversight, Responsible for the full operational cycle at Frotcom Indian Ocean - coordinating technicians, managing client accounts, and stepping in wherever needed, including GPS installations.
- FedEx Mauritius, Progressed from Trainee to Account Executive to Head of Import Department, managing customs coordination and client logistics in a high-volume environment.
- Anomaly Detection & Resolution, Diagnosed 75% of GPS issues missed by international systems; 87% of proposed solutions were approved and implemented.
- Client Enablement & Training, Trained hundreds of clients on Frotcom's full suite: tracking, alerts, digital forms, Power BI dashboards, and advanced features.
- Custom App Development, Co-developed a proprietary Driving Behavior app for Lafarge Mauritius, tailored to their safety and performance standards.
- Reporting & Compliance, Delivered actionable weekly/monthly fleet reports for Tornado Ltd and Manser Saxon, integrating anomaly detection and compliance alerts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Customer Success Manager
Frotcom Indian Ocean
01.2013 - Current
Account Executive
FedEx Mauritius
01.2010 - 01.2013
High School Diploma -
Loreto College
Languages
- English
- French
Personal Information
Title: Operations Director | Fleet Transformation Specialist
Core Competencies - Domain Tools Expertise
Frotcom (tracking, alerts, reports, API), FedEx systems, customs coordination, client service, Power BI, Excel advanced, anomaly detection, Form creation, automation, dashboard design, GPS diagnostics, installation, intervention scheduling, Training, bilingual reporting, client-facing memos
Executive Profile - Summary
Strategic, rigorous, and results-driven, Led operational transformations that scaled revenue by 8,860% over 13 years, achieving an average annual growth rate of 43.5%. I oversee the full scope of fleet operations across the Indian Ocean, with a deep understanding of every role - from technical installation to financial oversight. Since 2013, I've managed day-to-day activities across departments at Frotcom Indian Ocean, supporting technicians, account teams, and client operations. I collaborate directly with Frotcom International, contribute to regional support for Frotcom Madagascar, and deliver solutions that work in the field - not just on paper.
Collaborations Clients
- Frotcom International
- Lafarge Mauritius Ltd
- Mavenci Ltd
- Manser Saxon Contracting Ltd
- E.A.L Man Hin Ltd
- FedEx Mauritius
- Frotcom Madagascar
Languages
- English
- French
- English
Personal Information
Title: Operations Director | Fleet Transformation Specialist
Core Competencies - Domain Tools Expertise
Frotcom (tracking, alerts, reports, API), FedEx systems, customs coordination, client service, Power BI, Excel advanced, anomaly detection, Form creation, automation, dashboard design, GPS diagnostics, installation, intervention scheduling, Training, bilingual reporting, client-facing memos
Executive Profile - Summary
Strategic, rigorous, and results-driven, I've led operational transformations that scaled revenue from MUR 212,000 to MUR 19 million over 13 years. I oversee the full scope of fleet operations across the Indian Ocean, with a deep understanding of every role - from technical installation to financial oversight. Since 2013, I've managed day-to-day activities across departments at Frotcom Indian Ocean, supporting technicians, account teams, and client operations. I collaborate directly with Frotcom International, contribute to regional support for Frotcom Madagascar, and deliver solutions that work in the field - not just on paper.