Shailen Caulachand

Strategic leader with a sustainability mindset, committed to empowering people, fostering diversity, and driving innovation across global operations.

As Managing Director of Bocasay (Mauritius) and Head of Operations for EBM Maltem Digital Factory, I lead with a people-first approach.

Overseeing a workforce of over 1,000 professionals across onshore, nearshore, and offshore teams, I focus on scaling efficient, sustainable, and inclusive operations that deliver measurable business outcomes.

With 16+ years in the digital sector, I’ve successfully delivered over 50 projects—ranging from startup MVPs to large-scale enterprise platforms—by combining agile execution, product strategy, and operational leadership. My academic foundation in business informatics and IT, with a focus on SaaS integration and business operations, enables me to align user needs with strategic goals in complex, fast-paced environments.

I operate at the intersection of strategy, technology, and culture—optimizing performance, leading cross-functional teams, and building inclusive, purpose-driven environments where innovation thrives.

• Aviation enthusiast – passionate about flight simulation and hobby flying, strong interest in aviation systems, and virtual piloting
• Global travel – inspired by cultural exchange, international business environments, and exploring new regions
• Retro gaming and digital nostalgia – collector and enthusiast of classic video games and vintage tech, fascinated by the evolution of interactive experiences

• IELTS General Training
• TEFAQ