Shabnam Khanhye
Ripailles
Summary
Resourceful Global Business Coordinator recognized for high productivity and efficient task completion. Skilled in client relationship management, financial analysis, and compliance adherence. Excel in communication, teamwork, and adaptability, ensuring seamless operations within banking environments. Committed to delivering exceptional customer service and support. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing clients documentation and maintaining files and records. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties,possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities and tasks in office setting.
Overview
6
6
years of professional experience
Work History
Coordinator Global Business
AfrAsia Bank Limited
08.2023 - Current
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes: Transaction Monitoring.
- Identified customer risk levels based on established criteria.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Assisted in the investigation of fraudulent transactions and related activities.
- Drafted reports summarizing findings from KYC reviews and investigations.
- Assisted with onboarding of new clients by providing guidance throughout the process.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Provided account information and answered customer inquiries in a timely manner.
- Cross-sold bank products such as credit cards, loans, and internet banking.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Assisted Relationship Managers in handling customer inquiries and resolving issues.
- Monitored customer accounts for changes or irregularities in activity.
Customer Refresh Associate
Absa Bank Mauritius
07.2019 - 07.2023
- Job consists of reviewing client portfolio and make sure client is respecting the anti money laundering act, BOM guidance, Absa Internal policy and then reporting it to Relationship Managers
- My duty consists of KYC check- a mandatory process that involves evaluating the potential risks for illegal activity that the relationship with the customer, client or supplier poses to the bank
- We ensure customer identification and verification are performed to meet KYC compliance.(adhering to both internal and external policies), The procedures used must be based on the level of money laundering/terrorism financing risk that different customers pose to the bank
- After checking a customer's identity you must be satisfied that: (i) an individual customer is who they claim to be (ii) a customer who is not an individual is a real entity (a business or organization that actually exists) and you know the details of its ultimate beneficial owners
- (iii) Evaluate high-risk and standard risk accounts
- (iv) Provides assistance and support as required by Manager, KYC/AML and the Compliance Team ensure the maintenance of KYC/AML standards and policy compliance in accordance with the legal and regulatory obligations set
- (v) Assisting efforts aimed at preventing money laundering, terrorist financing and other illicit financial activities Compiling accurate and up-to-date data on customers for compliance reasons
- (vi) Preparing suspicious activity reports.( Adverse Media Screening)
Intern
MCB Capital Market
10.2018 - 06.2019
- Payment of dividend.
- Issuing cheques for fail credits
- Provided administrative support to the Board of Directors during meetings.
- Reviewed corporate documents and prepared summaries for senior management.
- Assisted in the preparation of board meeting minutes, agendas, and other materials.
Social Media Specialist Officer and Web Editor
Recharge Reboot
08.2018 - 03.2019
- Managed customer service requests through social media channels.
- Assisted in organizing events.
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter and Instagram.
Education
Ba (hons) - Communication
University of Technology
01.2018
Higher School Certificate -
Ebene SSS Girls
BA - Journalism and Mass Communication
EIILM UNIVERSITY
Skills
- Fluent in English
- Fluent in French
- Intermediate Hindi
- Word check
- Adverse media screening
- Microsoft Office
- Word Processing
- Business Administration
- SEO
- Content writing
- Web writing
- Article Writing
- Marketing
- Digital Marketing
- KYC
- Face to face communication
- Knowledge on Anti money Laundering
- Team player
- Persuasive personality
- Goal-oriented
- Confident telephone manner
- Articulate
- Adaptive to change
- Multi-tasking
- Well spoken
- Resilient
- Proactive
- Calm under pressure
- Quick reaction in challenging situations
Attributes
- Solid team player
- Persuasive personality
- Focused on achieving goals
- Confident and articulate telephone manner
- Desire to succeed
- Adaptive to change
- Ability to multi-task
- Well spoken
- Resilient and proactive
- Calm under pressure
- Quick and effective in challenging situations
Personal Information
- Citizenship: Mauritian
- Date of Birth: 01/26/92
- Gender: Female
- Marital Status: Single
Timeline
Coordinator Global Business
AfrAsia Bank Limited
08.2023 - Current
Customer Refresh Associate
Absa Bank Mauritius
07.2019 - 07.2023
Intern
MCB Capital Market
10.2018 - 06.2019
Social Media Specialist Officer and Web Editor
Recharge Reboot
08.2018 - 03.2019
Ba (hons) - Communication
University of Technology
Higher School Certificate -
Ebene SSS Girls
BA - Journalism and Mass Communication
EIILM UNIVERSITY
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