Sara Zamani
Floreal
Summary
Dynamic leader with a proven track record at PricewaterhouseCoopers, enhancing operational efficiency and fostering long-term client loyalty through innovative strategies and empathetic client engagement. Skilled in digital transformation and team leadership, eager to excel in ideation facilitation and strategic thinking, driving growth and collaboration across departments.
Overview
6
6
years of professional experience
Work History
Innovation Manager | CSR Leading
PricewaterhouseCoopers
Moka, Mauritius
03.2020 - Current
- Mentored junior team members, cultivating future leaders within the organization and strengthening overall performance.
- Developed comprehensive innovation strategies every year aligned with business goals, driving long-term growth.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff. Received more than 50 positive feedback on a yearly basis, demonstrating my strength in people relationship.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Organized at least 15 impactful workshops every year and training sessions that enhanced employee skills related to creative problem-solving and design thinking methodologies.
- Streamlined innovation processes by implementing a project management system tailored to the department''s needs.
- Enhanced collaboration between cross-functional teams for stronger ideation and faster product development.
- Implemented an idea management platform that encouraged employees to submit innovative suggestions, boosting engagement across departments.
- Managed multiple high-priority projects simultaneously, ensuring timely delivery and adherence to budget constraints.
Marketing and Business Development Coordinator
Team SYNthesis (Mauritius&Africa)Ltd
4a Hitchcock Ave, Quatre Bornes
09.2018 - 01.2020
- Led efforts in email marketing campaigns to above 100 organisations, resulting in improved open rates and conversion metrics.
- Boosted lead generation through the development and implementation of various marketing initiatives.
- Enhanced brand visibility by executing targeted marketing campaigns and engaging content strategies by 80%.
- Strengthened client relationships with consistent communication, ensuring satisfaction and repeat business.
- Facilitated cross-departmental coordination for seamless execution of product launches, promotional events, or other marketing activities.
- Collaborated with cross-functional teams to create impactful marketing materials that drove sales growth and trained more than 10 interns to support the initiatives.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Devised content strategy to effectively engage target audiences.
Education
M.D. - Strategy And Organisation Consulting
École Supérieure De Commerce De Paris
79 Av. De La République, 75011 Paris, France06.2018
Skills
- Designing Innovation Strategy and strong Project Management skills
- Strategic Thinking, Design thinking and Problem-Solving attitude
- Identifying and Planning Digital Transformation
- Ideation facilitation and Prototyping skills using AI tools
- Emerging Technologies
- Teamwork, Collaboration and Team Leadership skills
- Negotiation, Excellent Communication and Conflict Resolution skills
Additional Information
- Leading the CSR Committee at PwC, overseeing over 50 employees in direct support of 15 NGOs for the past four years.
- Developing an annual CSR strategy.
- Organizing numerous social and environmental initiatives to assist NGOs in achieving their goals and objectives.
- Reporting outcomes and providing data to PwC's Global ESG team.
Languages
Persian
Native language
English
Advanced
C1
Portuguese
Intermediate
B1
French
Intermediate
B1
Timeline
Innovation Manager | CSR Leading
PricewaterhouseCoopers
03.2020 - Current
Marketing and Business Development Coordinator
Team SYNthesis (Mauritius&Africa)Ltd
09.2018 - 01.2020
M.D. - Strategy And Organisation Consulting
École Supérieure De Commerce De Paris