Sandrine Rayapen-Lamarque
Quatre-Bornes
Summary
Dynamic professional with a proven track record at Medscheme International, excelling in claims processing and performance monitoring. Adept at training and development, I ensure high accuracy in data management while fostering team collaboration. Self-motivated and skilled in Microsoft Excel, I consistently deliver results that enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Team View Queue Controller
Medscheme International
Quatre-Bornes
07.2018 - 02.2025
- Quickly learned new skills and applied them to daily tasks.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours from home: nights, weekends, and public holidays.
- Dispatching work.
- Decision Making.
- Keying of medical records for healthcare insurances.
- Dealing with clients by mail.
- Dealing with team members through Microsoft Teams.
- Ensure good work flow and good quality.
Claims Administrator
Medscheme International
Ebene
03.2016 - 07.2018
- Monitored team performance, enforcing compliance with corporate claims, processes, and procedures.
- Negotiated disputed bills and invoices totaling an amount, achieving a successful resolution.
- Investigate, evaluate, and adjust multi-line claims in accordance with standards and laws.
- Capturing information of patients for medical (healthcare) institutions while respecting SLA (service-level agreement) and accuracy.
Modérateur Web/ Opérateur De Chat
Sedecco
Ebene
04.2015 - 02.2016
- Responsible for monitoring and sorting messages.
- Managed the quality of discussions on the social web.
- Monitored content posted on forums and blogs.
Senior Data Entry Operator
Cepal Data
Ebene
08.2011 - 03.2015
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents are saved in the database to keep records of essential organizational information.
- Entered numerical data into the database with speed and accuracy using a 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Keeping in touch with clients by mail and Skype.
- Give training to newcomers, and assist them in their work.
- Ensure the good quality of work.
Transcriptionist
TNT Business Solutions
Ebene
06.2010 - 06.2011
- Reviewed and edited transcribed reports, and corrected material for spelling, grammar, and clarity in both English and French.
- Used headsets and transcription software to take dictation of medical documents.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Returned printed and electronic form dictated reports for the physician's review, signature, and corrections.
- Ensuring that all information provided in audio has been converted to the correct words and order.
- Good time management depends on the audio given to transcribe.
Legal Clerk
TNT Business Solutions
Ebene
01.2009 - 06.2010
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Filed court documents and legal pleadings with the court clerk on behalf of the attorneys.
- Managed accounts and client records, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Capturing information and data for legal department of companies. The tasks include 'Notice of Incorporation, Contract Termination, Partnership, and Dissolution of a Company.
Education
High School Diploma -
EMS Consulting
Ebene06-2019
High School Diploma -
New Secretariat Institute
Curepipe05-2008
Some College (No Degree) - SC/GCE
Renascence College
CurepipeSkills
- Team collaboration
- Microsoft Excel
- Problem solving
- Time management
- Performance monitoring
- Work dispatching
- Training and development
- Claims processing
- Confidentiality
- Self motivated
- High Level of Accuracy
- Typing Skills
- Customer relationship management (CRM)
- Work Alone
- Decision Making
Languages
Creole
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Team View Queue Controller
Medscheme International
07.2018 - 02.2025
Claims Administrator
Medscheme International
03.2016 - 07.2018
Modérateur Web/ Opérateur De Chat
Sedecco
04.2015 - 02.2016
Senior Data Entry Operator
Cepal Data
08.2011 - 03.2015
Transcriptionist
TNT Business Solutions
06.2010 - 06.2011
Legal Clerk
TNT Business Solutions
01.2009 - 06.2010
High School Diploma -
EMS Consulting
High School Diploma -
New Secretariat Institute
Some College (No Degree) - SC/GCE
Renascence College
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