Ritasha Motye

Promoted from Analyst Level 2 to Associate Level 1 (Officer).

• Download the daily report and prepare the worksheet for staff to work
• Compile the daily report at the end of month and prepare analysis to present in meetings.
• Act as a checker making sure correct process are being followed according to the company policies.
• Provide help for approval of exceed limit
• Provide support to the internal audit team for any findings noticed.

Promoted from Analyst level 1 to Analyst level 2

• Monitored operations and reviewed records to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Submit daily report to manager
• Facilitated training sessions for new employees on company policies and procedures.
• Identify areas of improvement for staff.
• Prepare the monthly roster for staff to ensure smooth running.
• To provide additional help to other counters.

Moved to the back office in June 2024.

• Working on company merchant files.
• Analyze for any anomalies on the merchant dossier.
• Help the team leader with the merchant onboarding process.
• To keep all merchant files, making sure the hard copy tallies with the hard copies.
• Assist internal auditors with any queries.
• Support through training/tutorial in the management of the performance of junior staff, trainees, and freelancers working at counters.
• Carry out controls and checks as requested by management.
• Provide additional support to the loan disbursement team, and help the processing team when necessary.
• Assist in the approval of referred applications when applicable.
• Conduct daily internal checks for customer data and application.
• Send mail to concerning staff in regards of wrong applications

Promoted from Customer Service assisstant to Analyst level 1

• Monitored operations and reviewed records to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Provide training to new joiners.
• Prepare the monthly report and the staff performance report.
• Motivate and help the poor performers to perform on their target.
• Dealing with queries and customer complaints.
• Find solutions for difficult customers, and provide good customer service.
• Maintained updated knowledge through trainings.

• Responded promptly to customer inquiries about order status or product availability.
• Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
• Input credit application, card application, and even loan application.
• Provide the correct details to the customer.
• Act as a cashier when necessary, and be well updated about cashier policies, including data protection and anti-money laundering.
• To resolve customers' service or billing complaints.
• to meet monthly target on loan, cards and Hire purchase

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Responded to customer requests for products, services, and company information
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
• Developed strong product knowledge to provide informed recommendations based on individual customer needs