RAMESHWARI DEVI JHAGDAMBI BOOJHAWON
Curepipe
Summary
Professional and well-rounded with clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. As administrative officer I'm accustomed to manage administrative team members and handling business operations with sound judgment and reasoned thinking. High performing sales professional experience. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Time management and organization skills. As a motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teacher
Cavendish Institute
Phoenix
05.2021 - Current
- Maintained a safe and orderly learning environment for all students.
- Organized parent conferences to discuss student progress and established positive relationships with parents for effective communication on student well-being throughout the year.
- Instructed students in various academic subjects including maths, social science, French, English, and history and geography.
- Participated in professional development workshops related to teaching methods or curriculum changes. Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Enforced school rules and regulations to uphold an optimal educational atmosphere for all students. Supervised student conduct across classrooms, hallways, cafeteria, and playgrounds.
- Managed a diverse classroom of students, ensuring a positive and inclusive learning environment.
Admin Officer
Vdtec Distributors Ltd
04.2018 - 07.2019
- Attend to phone calls with respect to client queries for unpaid balances, tally survey reports and invoices with client info.
- Prepare Quotations.
- Deal with supplier for importation and exportation
- Prepare Quotation ,Pro forma invoice, Purchase Order
- Mail merging for Advertising of the Products
- Banking procedures and Preparing transfers
- Mentored new employees on installation and interventions to delivered constructive feedback to increase understanding of job duties
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Evaluated employee job performance and motivated staff to improve productivity
- Monitored office inventory to maintain adequate supply levels and order products
- Gathered information, scanned records and maintained confidentiality of all electronic data
- Conducted research using various media sources to obtain relevant data for staff requirements
- Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties
- Coordinated and managed event-planning logistics, budget administration and team oversight
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Monitored attendance records by taking note of staff vacation time, sick days and personal days
- Recording staff attendance and helping in the Human Resource department(yep/npf/nsf)
- Coded invoices and other records to maintain organized and accurate records
- Reconciled monthly statements and transactions to keep records accurate and current
- Worked closely with department personnel to produce accurate and timely bills.
Sales Advisor
Mc Vision Ltd (Canalplus Maurice)
08.2015 - 02.2018
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes
- Identified and answered guests requests and concerns with friendly and knowledgeable service
- Outlined product features and questions about delivery policies, service standards and other areas of interest
- Assessed departmental operations to determine areas for customer service improvement and support
- Built client base and promoted products to new and existing clients
- Meet with current customers on frequent basis to check on satisfaction and propose new offerings
- Planned and followed through with inventory management for each store
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
- Presented professional appearance at all times and assisted with product placement and visual merchandising
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Used CGA, CRM and Sycorax(attendance) to generate and manage leads
- Each month attaining sales goals more than 95% and twice have been best sales advisor.
Admin/Cum Secretary
Curepharma Ltd
01.2012 - 01.2015
- Maintaining the diaries and appointments of the director
- Preparing file data to send to Ministry of Health for approval
- Follow up with freight company concerning import consignment
- Recruiting of dispensers including phone interview
- Follow up of return medicines
- Calculating medical representative commission
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
- Established clear and consistent administrative procedures to minimize errors and avoidable delays
- Checked office supplies stock and placed orders to maintain levels
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, including taking calls, responding to emails and interfacing with clients
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication
- Drafted and corrected professional business letters, internal memoranda and less formal email communication
- Conducted market surveys and industry studies to identify need and demand for new clientele
- Participate/sharing ideas how to increase sales in the marketing department
- Maintained office safety by screening visitors, updating logs and issuing temporary passes
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Prepared monthly and year-end closing statements, financial documents and invoices
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Gathered information to produce accounts payable reports for review
- Recognized by management for providing exceptional customer service.
Co-Ordinator
The Ravenala Hotel
01.2020 - 2021
- Managed incoming and outgoing correspondence and packages to support smooth daily operations
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Managed administrative processes and prepared key reports and documentation
- Worked on Vipertex to update staff attendance
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Collected and organized documents and supplies for housekeeping department
- Warmly welcomed employees and guests and addressed all needs with conscientious support
- Evaluated and motivated staff to improve productivity
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Supported housekeeping personnel to maximize quality of service and performance
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Liaised with vendors to order housekeeping supplies and guest toiletries
- Collaborated with multiple departments to maximize workflow and efficiency
- Delegated daily tasks to employees to manage resources and meet deadlines
- Managed team of employees, daily progress reports and overall project planning
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Education
B.E.D Early Childhood And Education - Education
Open University of Mauritius
Reduit01-2026
Business administration -
ICM
SC/HSC - Pass
Dunputh Lallah SSS
Skills
- Good Listener
- Written and spoken Communication Skills
- Filling/Paper Management and Bookkeeping
- Flexibility
- Organization
- Time Management
- Problem-Solving and Quick Learning
- Team Management Skills
- Multitasking
- Microsoft Office and Outlook
- Leadership
- Confidentiality Understanding
- Inventory Management
- Student Engagement and student evaluations
- Excellent classroom management and Innovative lesson planning
Certification
- CERTIFICATION oF PARTICATION JOB PLACEMENT, HRDC, 12/2010
- LEADERSHIP TRAINING COURSE, Ministry of Youth and Sports, 04/2007
- Internet And Computing Core Certification., Nation Computer Board, 12/2016
- Outama part 3 by Hindi Pracharini Sabha(Ahmedabad)
Languages
- English
- French
- Creole
- Hindi/Bhojpuri
Hobbies and Interests
- Playing badminton
- Gardening
- Embroidery
- Sight Seeing
- Cooking
- Like to learn new cultures.
- Reasearching always about something which i don't know or heard for the first time.
Languages
French
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Mauritian Creole
Proficient (C2)
C2
Timeline
Teacher
Cavendish Institute
05.2021 - Current
Co-Ordinator
The Ravenala Hotel
01.2020 - 2021
Admin Officer
Vdtec Distributors Ltd
04.2018 - 07.2019
Sales Advisor
Mc Vision Ltd (Canalplus Maurice)
08.2015 - 02.2018
Admin/Cum Secretary
Curepharma Ltd
01.2012 - 01.2015
B.E.D Early Childhood And Education - Education
Open University of Mauritius
Business administration -
ICM
SC/HSC - Pass
Dunputh Lallah SSS
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