Summary
Overview
Work History
Education
Skills
Swimming, sport, dance, nature activities
Timeline
Generic
Prisca Auriant

Prisca Auriant

Quatre Bornes

Summary

Proven track record in enhancing recruitment processes and customer satisfaction at Steph Conseil, adept in candidate screening and fostering team collaboration. Excelled in roles from Recruiter to Complaint Resolution Officer, significantly improving operational efficiencies and client relations. Skilled in administrative tasks and sourcing, with a focus on achieving high-impact results.

Overview

21
21
years of professional experience

Work History

Recruiter

Steph Conseil
07.2021 - 07.2024
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Recruiter

Welink
04.2019 - 04.2021
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Complaint Resolution Officer

INTELCIA
05.2013 - 12.2018
  • Demonstrated exceptional attention to detail by thoroughly reviewing all relevant documents, policies, and customer records before proposing resolution strategies.
  • Improved customer satisfaction by efficiently resolving complaints and addressing concerns in a timely manner.
  • Liaised closely with other departments such as sales or product management to provide comprehensive solutions tailored to individual customer needs.
  • Ensured compliance with regulatory guidelines when handling sensitive information or consumer disputes that required reporting to external agencies or authorities.

Debt Recovery Officer

Outremer Telecom
01.2012 - 04.2013
  • Increased debt recovery rates by implementing efficient collection strategies and maintaining strong communication with clients.
  • Coordinated cross-departmental efforts with sales, customer service, and finance teams to address potential risks or areas of improvement related to debt collection processes.
  • Analyzed portfolio trends to identify potential risks or areas requiring improvement within the department''s operations, contributing to proactive strategy adjustments.
  • Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.

Technical Service Agent

Outremer Telecom
06.2010 - 12.2011
  • Reduced ticket resolution time by implementing effective troubleshooting techniques and prioritizing tasks accordingly.
  • Contributed to the development of internal knowledge base articles, streamlining future problem-solving processes within the team.
  • Improved customer satisfaction by providing timely and efficient technical support for various products.
  • Boosted client confidence by communicating detailed explanations of technical issues and steps taken to resolve them.

Customer Service Agent

Outremer Telecom
10.2008 - 05.2010
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Telemarketing Agent

INFINITY
01.2004 - 06.2008
  • Completed daily cold calling and outreach to build sales pipeline.
  • Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
  • Expanded client base by effectively presenting product information to prospects.
  • Collaborated with team members to achieve collective goals and develop strategies for success.

Education

NTC 2 Leisure And Entertainment

Hotel School of Mauritius
Ebene
06.2003

SC

Mauritius College
Curepipe, Mauritius
10.2001

Skills

Candidate Screening

Administrative Skills

Recruiting and Sourcing

Team Collaboration

Swimming, sport, dance, nature activities

Swimming for me is a moment of total relaxation where my body is in symbiosis with the water.

Sport is above all an activity to stay in shape but for me that and beyond. It gives me the effect of freedom on my body.

Dance for many people is just the movement of the body in relation to the music but it is more than that. My soul dances at the same time when I dance and it does it good.

Activities in nature give me freedom of mind, a feeling of belonging to the earth in these depths

Timeline

Recruiter

Steph Conseil
07.2021 - 07.2024

Recruiter

Welink
04.2019 - 04.2021

Complaint Resolution Officer

INTELCIA
05.2013 - 12.2018

Debt Recovery Officer

Outremer Telecom
01.2012 - 04.2013

Technical Service Agent

Outremer Telecom
06.2010 - 12.2011

Customer Service Agent

Outremer Telecom
10.2008 - 05.2010

Telemarketing Agent

INFINITY
01.2004 - 06.2008

NTC 2 Leisure And Entertainment

Hotel School of Mauritius

SC

Mauritius College

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Prisca Auriant