Summary
Overview
Work History
Education
Skills
Timeline
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PRASAND PRASAND

Vacoas

Summary

Dynamic Floor Supervisor at Le Suffren Hotel and Marina with a proven track record in enhancing customer satisfaction and team productivity. Skilled in POS systems and team leadership, I excel in quality assurance and workplace organization, ensuring a seamless guest experience through effective task delegation and attention to detail.

Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.

Overview

9
9
years of professional experience

Work History

Floor Supervisor

Le Suffren Hotel and Marina
05.2021 - Current
  • Assisted in daily floor operations to ensure efficient workflow and customer satisfaction.
  • Maintained cleanliness and organization of assigned work areas to support team productivity.
  • Learned safety protocols and operational procedures to promote a safe work environment.
  • Collaborated with team members to address issues and enhance service delivery.
  • Participated in training sessions to develop skills in equipment handling and maintenance.
  • Supported inventory management efforts by assisting in stock replenishment tasks.
  • Observed senior staff to understand best practices in floor supervision and team leadership.

Room Attendant

Maradiva Villas Resort & Spa
05.2016 - 04.2018
  • Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
  • Organized and restocked housekeeping supplies to maintain operational efficiency.
  • Collaborated with team members to enhance overall guest experience through timely room readiness.
  • Conducted inventory checks on cleaning supplies to minimize waste and optimize usage.
  • Reported maintenance issues promptly to ensure swift resolution and guest satisfaction.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

High School Diploma -

Mauritius Maritime Training Academy
Pointe Aux Sables, Mauritius
07-2019

High School Diploma -

Ecole Hoteliere Sir Gaetan Duval
Ebene, Rose Hill
03-2016

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Team supervision
  • Task delegation
  • Employee motivation
  • Quality controls
  • Workplace organization
  • Positive attitude
  • Attention to detail
  • Critical thinking
  • Quality assurance

Timeline

Floor Supervisor

Le Suffren Hotel and Marina
05.2021 - Current

Room Attendant

Maradiva Villas Resort & Spa
05.2016 - 04.2018

High School Diploma -

Mauritius Maritime Training Academy

High School Diploma -

Ecole Hoteliere Sir Gaetan Duval

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PRASAND PRASAND