Nishita Esary

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Key Roles of a Digital Payment Representative:

• Customer Support Assistance
• Transaction Monitoring & Verification
• Technical Support
• Education & Onboarding
• Problem Solving & Escalation
• Reporting & Feedback
• Sales & Promotion (optional in some companies)

Skills Needed:

• Strong customer service and communication skills.
• Knowledge of digital payment systems (mobile wallets, POS, online transfers).
• Basic technical troubleshooting ability.
• Understanding of banking regulations, fraud prevention, and security practices.
• Problem-solving and conflict resolution skills.
• Assisted customers with product inquiries and service requests.
• Provided support in resolving customer complaints and issues.
• Processed orders efficiently using company software systems.

Key Responsibilities:

• Welcomed and assisted guests upon arrival, ensuring a warm and professional first impression.
• Managed reservations and seating arrangements to optimize guest experience.
• Provided detailed information about hotel services, dining options, and local attractions.
• Assisted with special requests, VIP guest coordination, and event hosting.
• Collaborated with front desk, concierge, and restaurant staff to ensure seamless service.
• Handled guest inquiries and resolved concerns to maintain high satisfaction levels.

Key Skills Gained:

• Customer Service & Hospitality
• Communication & Interpersonal Skills
• Multitasking & Time Management
• Reservation & Booking Systems (e.g., Opera, OpenTable)
• Conflict Resolution & Problem-Solving

• Assisted passengers with check-in procedures, ticketing, and boarding passes.
• Ensured compliance with airline policies and security regulations.
• Provided exceptional customer service, addressing passenger inquiries and concerns.
• Handled baggage check-in and applied weight and size restrictions.
• Coordinated with flight crews and ground staff for smooth departures.
• Managed boarding gates, verifying documents and directing passengers.
• Resolved last-minute issues such as seat assignments and flight changes.

Key Skills Gained:

• Customer Service & Communication.
• Problem-Solving & Conflict Resolution.
• Time Management & Multitasking.
• Knowledge of Airline Systems (e.g., Amadeus, Altea)
• Security & Compliance Awareness.

• Assist clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Used microsoft word and excel to prepare sales reports containing customer information related to products and services purchased.
• Informed clients of policies and procedures.
• Resolved caller issues quickly and throughly.
• Obtained client information by answering telephone calls.
• Analyzed client portfolio to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
• Established strong customer relationships. building recommendations and loyalty.