Muhammad Faadhil Ramjaun
Port Louis
Summary
Experienced Leisure Coordinator and corporate event handler, with a background in planning and executing a wide range of recreational activities for diverse groups. Skills include event coordination, team management, budgeting, customer service, and sales. Demonstrated ability to improve guest satisfaction through creative program development and excellent communication skills. Significant impact made on previous employers through improved program participation rates and positive feedback from participants.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Sales Executive
ABZ Group
Grand Baie
07.2024 - Current
- Developed and implemented strategic sales plans to increase profits and customer satisfaction.
- Identified potential clients, developed relationships, and initiated contact with key decision makers.
- Conducted market research to identify customer needs and preferences.
- Prepared presentations, proposals, contracts, and other documents related to sales activities.
- Resolved customer complaints promptly and professionally.
- Collaborated with marketing team on promotional materials and campaigns.
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty.
- Closed sales consistently through strong client rapport and expert product and service knowledge.
- Connected with potential customers to build new corporate partnerships and solicit event sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by generating Rs 15 million in sales.
- Posed as models for advertising, artistic creation and display of goods.
Leisure Coordinator
ABZ Group
11.2023 - Current
- Acts as the first point of contact for customers regarding sales, queries, or any assistance required.
- Collaborated with other departments such as marketing, finance, IT., in order to develop effective strategies for increasing revenue through leisure sales.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Acts as a sales agent, answers customer inquiries via various contact channels, and directs customers to online resources.
- Developed and implemented leisure sales strategies to increase customer engagement.
- Assisted in the planning of leisure activities, events, and promotions.
- Researched industry trends related to leisure services, products, programs, pricing.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Customer Service Agent
Airport Holdings LTD
Plaine Magnien
01.2017 - 11.2023
- Acted as first point of contact for customer issues and queries
- Collaborated well with other customer agents to deliver consistent service across various platforms
- Delivered consistently excellent customer service to guarantee positive company experiences
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Established positive relationships with clients by going the extra mile to build rapport.
Education
Bachelor of Commerce in Marketing Management - Marketing
Honoris Educational Network
Highlands, Plaines Wilhems District01.2023
Diploma IATA Travel & Tourism Advanced - Travel & Tourism
Kadosh Training Services
Beau Bassin-Rose Hill, Plaines Wilhems District10.2018
Diploma in IATA Travel & Tourism Foundation - Travel & Tourism
Kadosh Training Services
Beau Bassin-Rose Hill, Plaines Wilhems District10.2017
A-Levels - Economics, Mathematics, Accounting, English, French
Mahatma Gandhi Institute
Moka, Moka District11.2016
Skills
- Exceptional communicator
- Team player
- Brand awareness and representation
- Team leadership and supervision
- Client relations
- Collaboration
- Customer service
- Problem-solving
- Time management
- Positive customer feedback
- Building rapport
- Sales analytics
- Market Research
- Multitasking
- Decision-Making
- Sales Promotion
- Sales Techniques
- Customer Satisfaction
- Sales pitch development
- Sales process
- Team building
- Direct Sales
Certification
- Course of Internet and Computing Core, MM/DD/YY
- Certification Programme (IC3), MM/DD/YY
- Certificate of Excellence [Urdu Beginners], MM/DD/YY
- Alliance Francaise de Maurice, MM/DD/YY
References
- Francois Jennifer, Administrative supervisor, Air Mauritius, jfrancois@airmauritius.com
- Uri Cypin, CEO ABZ Group, hr@abzgroup.info
Hobbies and Interests
- Working out
- Reading
- Gaming
Languages
- English
- French
Personal Information
Nationality: Mauritian
Affiliations
- Fitness
- Freelance Real estate agent
- Side business owner
- Sports-oriented
- Avid reader
Accomplishments
- Highest sale figures for two months consecutively.
- Promotion to corporate sales executive within 8 months.
- Fastest learner
- Upselling expert
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Corporate Sales Executive
ABZ Group
07.2024 - Current
Leisure Coordinator
ABZ Group
11.2023 - Current
Customer Service Agent
Airport Holdings LTD
01.2017 - 11.2023
Bachelor of Commerce in Marketing Management - Marketing
Honoris Educational Network
Diploma IATA Travel & Tourism Advanced - Travel & Tourism
Kadosh Training Services
Diploma in IATA Travel & Tourism Foundation - Travel & Tourism
Kadosh Training Services
A-Levels - Economics, Mathematics, Accounting, English, French
Mahatma Gandhi Institute
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