Mohammad Fayzal Jawahir
Hermitage, Phoenix
Summary
Dynamic leader with a proven track record at Orange Business Services, excelling in operations management and staff training. Spearheaded process improvements and crisis management, enhancing productivity and team cohesion. Expert in Microsoft Office and adept at fostering customer relationships, consistently delivering solutions that drive business success.
Overview
15
15
years of professional experience
Work History
Operations Manager
Orange Business Services
01.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Business Operation Manager
Orange Business Services
01.2016 - 11.2018
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
VNOC Expert
Orange Business Services
01.2014 - 12.2016
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Support Engineer Specialist
Orange Business Services
03.2010 - 12.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
Education
International Diploma - Computer Studies
SNIT-Bell Village
2003
Higher School Certificate -
Curepipe College
Curepipe1999
Curepipe School Certificate -
Mauritius College
1997
Skills
- Staff Management
- Microsoft Office
- Microsoft Windows
- Project Management
- Staff Training
- Process Improvement Strategies
- Workforce management
- Incidents management
- Crisis management
- Continuous improvements
- Process improvement strategies
- Performance evaluations
- Operations management
- Multi-unit operations management
- Change management
- Team building/leadership
- Cross-functional communications
- Solutions development
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Troubleshooting and problem solving
- Contract review and recommendations
- Customer relationship management
- Organizational management
- Decision-making
Skills
- Microsoft Outlook
- Management
Timeline
Operations Manager
Orange Business Services
01.2019 - Current
Business Operation Manager
Orange Business Services
01.2016 - 11.2018
VNOC Expert
Orange Business Services
01.2014 - 12.2016
Support Engineer Specialist
Orange Business Services
03.2010 - 12.2014
International Diploma - Computer Studies
SNIT-Bell Village
Higher School Certificate -
Curepipe College
Curepipe School Certificate -
Mauritius College
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