Khusboo Prayag

• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of processes while maintaining excellent call quality standards and adhering to established procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Admin task related to payroll for Belgium worker
• Read carefully, understand and apply the corporate values
• Be up to date to corporate communications and abide by the company policies and rules at all times
• Establish and maintain good team spirit, support and collaboration with colleagues
• Maintain good work ethics and etiquette at all times
• Learnprocess within defined schedule/training plan
• Processing of process(es) in context within defined timeframe and as per guidelines shared - after completion of training
• Accurate contribution to filling of process related documentations, time tracker, corporate tools with correct information
• Perform processing within SLA set - priority & deadlines as agreed or as communicated by other experienced colleagues
• Provide support to colleagues with regards to assigned tasks requiring team collaboration
• Stakeholder Management - SOs / internal customers / colleagues - precise communication and accurate information sharing/receiving (for past, current and forthcoming periods)
• Act as the POC for the process - communication, meetings, sharing of insights, additional requests - and provide support in realistic manner
• Remain up to date with all information - updates/changes and communicate same to required colleagues
• Plan training / refreshing / debrief sessions with colleagues - as applicable in order to maintain correct understanding and alignment regarding processing needs
• Ensure all supportive materials needed for processing is always up to date and available to the team
• Keep level of knowledge at a high at all times for the given process
• Provide support to other SMEs / stakeholders as applicable - e.g for similar process by sharing experience, advices and ideas and so on.
• Work closely with all stakeholders (Sos, SME backups etc) to maintain efficiency & accuracy on process management and integrity, trust and confidence to meet up with expectations set forth
• Prepare and share KPI reports with stakeholders (with Sos and SME backups)
• Review processing performance with stakeholders (via catch up meetings, reporting, debrief sessions etc

• Maintained accurate records, ensuring timely processing of
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Using PASTEL tool to convert raw material into finish product.
• Convertion of finished product on sage evolution system and adding price on items and tickets.
• Responsibility of staffs (Attendance, leaves, overtime, meal allowanc, etc)
• Tallying stocks for inventory

Guest Check In and Check Out :

• Handle the financial aspects of guest check-ins and check-outs.
• Verify guest identification and process payments.
• Issue room keys and provide necessary information about the hotel and its amenities.

Payment Processing:

• Accept and process various forms of payment, including cash, credit/debit cards, and checks.
• Handle advance deposits, room charges, and miscellaneous fees.
• Ensure the accuracy of charges and resolve any discrepancies.

Billing and Invoicing:

• Prepare and present bills to guests, ensuring all charges are accurately recorded.
• Handle billing inquiries and provide explanations of charges as needed.
• Post charges such as room service, telephone calls, and other incidentals to guest accounts.

Record Keeping:

• Maintain accurate and organized records of all financial transactions.
• Balance the cash drawer at the beginning and end of each shift.
• Prepare daily financial reports and submit them to the accounting department.

Customer Service:

• Address guest inquiries and complaints related to billing and payments.

Compliance and Security:

• Adhere to hotel policies and procedures, particularly regarding financial transactions and guest privacy.
• Ensure the security of cash and other financial assets.
• Report any suspicious activities or security concerns to management.