Khavinesh Deajee
Curepipe
Summary
Proactive Call Center Representative with extensive experience managing high call volumes and providing exceptional customer support. Skilled in resolving complex issues, mastering software systems, and reducing hold times, enhancing overall customer satisfaction. Brings strong problem-solving abilities, effective communication skills, and a calm, professional demeanor under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Call Center Representative
Concentrix
04.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Mauritius College
Curepipe, MauritiusPatten College
Rose HillSkills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Customer Service
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
- Product Knowledge
- Calm disposition
Certification
Internet and computing core certification(Ic3) programmer
English fortnight award certification
Languages
English
Upper intermediate
B2
Timeline
Call Center Representative
Concentrix
04.2024 - 05.2024
Mauritius College
Patten College
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