Kavi Okil
Vacoas,PW
Summary
Dynamic Technical Support Specialist with a proven track record at Delices du verger Ltd, excelling in troubleshooting and problem-solving. Adept at diagnosing complex IT issues and enhancing network security, I consistently deliver exceptional customer service while maintaining accurate inventory management. Committed to driving efficiency and user satisfaction in every interaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Specialist
Delices du verger Ltd
Vacoas, PW
10.2024 - 05.2025
- Provided technical assistance to customers via phone and email support.
- Diagnosed hardware and software issues for various products offered by the company.
- Assisted users with troubleshooting and resolving IT-related problems.
- Maintained inventory of IT equipment and supplies.
- Set up and configured new workstations for employees.
Intern
Rt knits
Point aux sable
10.2024 - 10.2024
- Supported IT team in troubleshooting hardware and software issues.
- Maintained accurate inventory of IT equipment and software licenses.
- Participated in regular system updates and maintenance tasks.
- Installed and maintained computer systems, networks, printers and scanners.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
Maureva Ltd
Ebene
06.2023 - 01.2024
- Update master references as and when required and as per defined requirements.
- Process sales records using internal quality tools and ensure anomalies are notified in due time to the customer.
- Process invoices received from other airlines with IATA reports.
- Process uplifted/NoShow documents with flight operations report and Departure Control System messages.
Receiver
Chinatamby co Ltd
Vacoas
11.2019 - 12.2019
- Maintained inventory records using warehouse management systems.
- Prepared reports detailing stock movements within the warehouse for management review.
Education
Bsc Hons Computer Science With Network Security - Computer Science
University of Technology
Point aux sable 05.2023 - 07.2025
Certificate Of Completion - CCNA
MITD
06.2024 - 09.2024
Certificate Of Completion - IT Essential
MITD
04.2024 - 05.2024
HSC - Technical Side
Imperial college
Curepipe 01.2022 - 11.2022
Skills
- Network security
- Technical support
- Troubleshooting expertise
- Problem solving
Timeline
Technical Support Specialist
Delices du verger Ltd
10.2024 - 05.2025
Intern
Rt knits
10.2024 - 10.2024
Certificate Of Completion - CCNA
MITD
06.2024 - 09.2024
Certificate Of Completion - IT Essential
MITD
04.2024 - 05.2024
Maureva Ltd
06.2023 - 01.2024
Bsc Hons Computer Science With Network Security - Computer Science
University of Technology
05.2023 - 07.2025
HSC - Technical Side
Imperial college
01.2022 - 11.2022
Receiver
Chinatamby co Ltd
11.2019 - 12.2019
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