Jhugroo Kamlesh

• Established cost monitoring procedures and reporting systems.
• Researched competitors' prices, services, and promotions regularly.
• Monitored market conditions, industry trends, and customer feedback to determine pricing levels.
• Created pricing models to evaluate potential customer segments.
• Prepared estimates to use in vendor or subcontractor selection.
• Updated and maintained database of suppliers and contractors.
• Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
• Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
• Analysed customer requirements to ensure competitive and profitable pricing structures.
• Developed and maintained databases of competitor prices.
• Identified and analysed pricing trends to inform strategic decisions.
• Collaborated with sales team to develop pricing strategies for new products.
• Prepared estimates used by management for planning, budgeting and scheduling work.
• Responsible for all RFQs (Sea and Air) for Mauritius and Madagascar.
• Air and LCL product development for the island.
• Consol Development Ex Shanghai, and Guangzhou.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Completed day-to-day duties accurately and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Assisted with customer requests and answered questions to improve satisfaction.

• Developed and implemented sales strategies to meet customer needs and increase revenue.
• Negotiated contracts and closed agreements to maximize profit.
• Cultivated relationships with existing customers to encourage repeat business.
• Identified customer needs by asking questions and advising on best solutions.
• Developed business cases for new products or services to present to senior management.
• Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
• Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
• Coordinated with logistics teams to ensure timely delivery of products to customers.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified and targeted new business opportunities through market research and analysis.
• Ensured compliance with sales policies, practices, and legal requirements.
• Completed day-to-day duties accurately and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Assisted with developing pricing models based on data analysis of competitors' prices and industry standards.
• Collaborated with sales team members to create effective sales plans and strategies.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Managed incoming emails, phone calls, and other correspondence in a timely manner.
• Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
• Coordinated shipment schedules between customers, carriers, warehouses.
• Provided customer service to internal and external clients regarding product inquiries and orders.
• Prepared quotes for customers after consulting with relevant departments like finance or logistics.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Procure rates with vendors and initiate Air & LCL quote
• Also handle following positions during my service period:

(i) Sea Import Customer Service Officer

(ii) Sea Export Customer Service Officer

• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Follow up of shipments and timely update to customer.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Answered incoming calls and emails, providing frontline customer support or assistance on their shipments.
• Established trustful relationships with customers through effective communication skills.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Developed strong customer relationships to encourage repeat business.
• Supported sales team members to drive growth and development.
• I also performed the following roles during my service period.

(i) Sea Import Operations Officer.

(ii) Sea Import Sales Coordinator.

(iii) Sea Export Operations Officer.

(iv) Sea Export Supervisor.

(v) Air Import Customer Service Officer.