SIRTAJ NOWRUNG
Beau Bassin
Summary
Versatile Guest Service Agent offering 10 years of experience in hospitality environments. Skilled in coordinating front desk operations to meet both guest and business needs. Service-oriented professional possessing professional phone demeanor and strong communication abilities. Tech-savvy Front Desk Agent experienced in interfacing with individuals and families to deliver top-tier service. Committed to accuracy and high-quality operations. Expert in Opera PMS. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
19
19
years of professional experience
Work History
Receptionist
CONSTANCE LE PRINCE MAURICE
POSTE DE FLACQ
07.2024 - Current
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Maintained an up-to-date knowledge of hotel products, features, pricing plans, discounts, and special offers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Kept records of room availability and guest accounts, manually or using computers.
- Issued room keys and escort instructions to bellhops.
- Assisted guests in making reservations for restaurants, spas, and other activities.
- Gave top-notch service to guests in line with company standards.
- Ensured compliance with safety regulations related to guest services receptionist duties.
- Prepared welcome packets including key cards for each arriving guest.
- Responded to customer inquiries and complaints in a timely manner.
- Computed bills, collected payments and made change for guests.
Front Desk Guest Service Agent
The Westin Turtle Bay Resort & Spa Mauritius
Balaclava
05.2015 - 06.2024
- Ensured compliance with company policies, procedures, laws, and regulations.
- Adhered to safety regulations while handling cash transactions.
- Provided concierge services such as making restaurant reservations or booking transportation for guests.
- Resolved problems related to billing discrepancies between guests and hotels' accounts department.
- Monitored lobby activity and conducted security checks on visitors entering the premises.
- Responded to customer inquiries and complaints in a professional manner.
- Maintained an accurate log of all incoming calls and messages received during shift hours.
- Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
- Verified credit card authorization forms before accepting payments from customers.
- Developed effective working relationships with other departments within the organization.
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Managed individual accounts for corporate clients including billing information and payment processing.
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Resolved customer complaints in an efficient and timely manner.
- Explained hotel policies clearly to customers prior to check-in and check-out.
- Utilized excellent customer service skills to ensure satisfaction of all customers.
Computer Technician
FAST CLICK LTD
Beau Bassin
10.2012 - 12.2012
- Provided technical support for client inquiries via telephone and email.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Created backup images of customers' data files onto external storage devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Upgraded computers with new hardware components like processors, RAMs.
Bartender
PEARL BEACH RESORT &SPA
FLIC EN FLAC
01.2009 - 11.2011
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Bar Waiter
HILTON RESORT
FLIC EN FLAC
06.2008 - 12.2008
- Adhered to all applicable laws relating to serving alcohol responsibly.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Greeted guests and provided them with menus.
- Replenished condiments, napkins, silverware, and other supplies at tableside stations when necessary.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
Bar Waiter
SOFITEL LUXURY HOTEL
FLIC EN FLAC
06.2006 - 05.2008
- Adhered to all applicable laws relating to serving alcohol responsibly.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Greeted guests and provided them with menus.
- Replenished condiments, napkins, silverware, and other supplies at tableside stations when necessary.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
- Responded promptly to customer complaints in a professional manner.
Education
NATIONAL CERTIFICATE LEVEL 3 - FRONT OFFICE
MITD
EBENE03-2015
NATIONAL TRADE CERTIFICATE LEVEL 3 - RESTAURANT & BAR SERVICE
MITD
EBENE03-2006
Cambidge General Certificate of Education - College Student
PATTEN COLLEGE
ROSE HILL11-2005
Skills
- Basic accounting
- Complaint Handling
- Guest Relations
- Professional Appearance
- Front Office Support
- Room assignments
- Guest Services
Affiliations
- Gym Addict
- Gamer
- Jogging
Languages
French
First Language
English
Proficient (C2)
C2
Reference
Kavi Lutchmiah ( EAM AT THE WESTI TURTLE RESORT & SPA)
CONTACTS DETAIL : +23054222585
Timeline
Receptionist
CONSTANCE LE PRINCE MAURICE
07.2024 - Current
Front Desk Guest Service Agent
The Westin Turtle Bay Resort & Spa Mauritius
05.2015 - 06.2024
Computer Technician
FAST CLICK LTD
10.2012 - 12.2012
Bartender
PEARL BEACH RESORT &SPA
01.2009 - 11.2011
Bar Waiter
HILTON RESORT
06.2008 - 12.2008
Bar Waiter
SOFITEL LUXURY HOTEL
06.2006 - 05.2008
NATIONAL CERTIFICATE LEVEL 3 - FRONT OFFICE
MITD
NATIONAL TRADE CERTIFICATE LEVEL 3 - RESTAURANT & BAR SERVICE
MITD
Cambidge General Certificate of Education - College Student
PATTEN COLLEGE
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