Jaydeepsing Bhagbut
Port Louis
Summary
Over three year of experience as a Help Desk Analyst. I have provided support to over 100 clients and resolved various technical issues ranging from password resets to software installation. In my previous role, I was responsible for handling Tier 1 tickets and providing excellent customer service. My ability to troubleshoot problems quickly and efficiently has resulted in positive feedback from clients. I am seeking a position where I can utilize my skills and knowledge to provide assistance to customers while continuing to grow professionally
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Rank Interactive
Port Louis
04.2023 - Current
- Working on a ticketing platform (Service now
- Supporting Mecca and Grosvenor Casino Daily Need of IT
- Office 365 Troubleshooting
- Diagnostics of Payment machine
- SCCM Software center troubleshoot.
- Troubleshoot NFS connection error.
- User account password reset by using On premises Server
- Troubleshoot Cisco VPN
- Diagnostics of Slot machine in Mecca Bingo and Grosverner
- Basic networking troubleshooting / Running all policies (Ipconfig all / Gpupdate)
- Active Directory/ User creation / user access rights
- Exchange administration (ECP)
- Update SCCM
- Activation Bitlocker
- Troubleshooting Windows issues
- Basics knowledge Windows server
- Configuration of RDC from Interne to Extern
- Installation and configuration of JAVA (Exception site )
- Knowledge on different types of Microsoft License ( E1 , E3 , F3)
- Office Cumulative / Project Plan 3, 5, Visio Plan 2, Power BI + Pro, Project Online Essential,
- Installation and configuration Office Application
- Creation and modification of Distribution Lists
- Mapping Network on User’s PC
Help Desk Analyst
expleo group
Ebene
02.2022 - Current
- Working on a ticketing platform (EasyVista)
- Office 365 Troubleshooting
- Set up local admin rights on users PC.
- SCCM Software center troubleshoot.
- Troubleshoot NFS connection error.
- User account password reset by using Active Directory
- Troubleshoot Global Protect VPN Client/Service
- HP/DELL Portal - order tracking
- Basic networking troubleshooting / Running all policies (Ipconfig all / Gpupdate)
- Active Directory/ User creation / user access rights
- Exchange administration (ECP)
- Repair and rename SCCM via CMD
- Update SCCM
- Activation Bitlocker
- Troubleshooting Windows issues
- Basics knowledge Windows server
- Configuration of RDC from Interne to Extern
- Installation and configuration of JAVA (Exception site )
- Knowledge on different types of Microsoft License ( E1 , E3 , F3)
- Office Cumulative / Project Plan 3, 5, Visio Plan 2, Power BI + Pro, Project Online Essential,
- Installation and configuration Office Application
- Creation and modification of Distribution Lists
- Tehtris Diagnostic – CMD
- Mapping Network on User’s PC
- Using TeamViewer as Administrator to troubleshoot users PC
- Using LAPS on windows server to generate User Admin Password
Graphic Designer
procontact
Ebene
06.2021 - 02.2022
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Selected colors and themes while adding functionality to create new designs.
- Directed advertisement, banner and signage projects from concept to final delivery.
- Utilized knowledge of production to create high quality images.
- Designed graphics and writing content layout for [Type] book, consistently exceeding author expectations.
- Consulted with clients to define design requirements and manage product development projects.
- Designed interactive graphics for licensed products on compatible consumer platforms.
Graphic Designer Intern
Anglo African
Ebene
01.2021 - 03.2021
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Generated digital image files for use in digital and traditional printing.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Coordinated and presented printing specifications with various vendors to complete projects on time.
PC Technician Intern
Dr pc
Paris
03.2020 - 10.2020
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Diagnosed and determined system issues to route for repair.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
Education
Diploma Level 4 - Graphic Design
Wisdom in Tech
Port-louis06.2023
High School Diploma -
Lycée Gustave Ferrié
Paris07.2019
Formation Gernerale En Informatic - Information Technology
Lycée Gustave Ferrié
Paris07.2019
Skills
- Recording support tickets
- PC proficiency
- Proficient in [Active directory, Adobe Application,Office Software and and other cloud applications]
- Application installations
- Fluent in french English
- Communicating with clients
- Software and hardware assistance
- Technical support services
- Teamwork and Collaboration
- Account Administration
skill as graphic designer
- Proficient in [adobe]
- Website Design
- Adobe After Effects
- Logo Creation
- Microsoft Office Expertise
- Layout Design
- Illustration Preparation
- Systems Analysis
- Customer Service
Certification
- [HTML-Javascript-css] Training - [2023Year]
Timeline
Service Desk Technician
Rank Interactive
04.2023 - Current
Help Desk Analyst
expleo group
02.2022 - Current
Graphic Designer
procontact
06.2021 - 02.2022
Graphic Designer Intern
Anglo African
01.2021 - 03.2021
PC Technician Intern
Dr pc
03.2020 - 10.2020
Diploma Level 4 - Graphic Design
Wisdom in Tech
High School Diploma -
Lycée Gustave Ferrié
Formation Gernerale En Informatic - Information Technology
Lycée Gustave Ferrié
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