Open To Work
Ismael Soobrattee
Curepipe,Mauritius Island
Summary
Results-driven Operations Manager specializing in workflow optimization and efficiency enhancement. Strong background in project management, budget control, and process improvement initiatives. Committed to achieving operational excellence and supporting organizational goals in dynamic settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
ORANGE BUSINESS
05.2023 - 08.2024
- Managed daily operations to enhance efficiency across multiple departments.
- Coordinated project timelines and resources for successful implementation.
- Aligned operational KPIs with company objectives while addressing escalations in support services.
- Ensured training and development opportunities for team members with thorough follow-up.
- Implemented Kaizen processes and continuous improvement through LEAN/Six Sigma methodologies.
- Maintained high customer service standards to achieve strong customer satisfaction (CSAT).
- Ensured service quality met SLAs and KPIs as per customer contracts.
- Collaborated with remote teams, supporting local efforts to maintain consistent performance.
Accounts Billing Manager
ORANGE BUSINESS
11.2020 - 05.2023
- Oversaw daily operations for contract billing management, ensuring process efficiency.
- Applied project management skills to foster collaboration across departments toward shared objectives.
- Analyzed performance trends and developed action plans to enhance operational effectiveness.
- Aligned operational KPIs with company goals while managing financial performance related to contracts.
- Managed interactions with customers and internal and external partners to facilitate smooth operations.
- Served as operational contact for support services regarding contract management issues.
- Ensured comprehensive training and development programs, including follow-ups for new hires.
- Implemented Kaizen methodologies for continuous improvement utilizing LEAN and Six Sigma principles.
CREDIT CONTROLLER
ORANGE BUSINESS
01.2017 - 11.2020
- Monitored credit control system in collaboration with sales, marketing, finance, and executive teams to ensure accurate accounts payable contacts across countries.
- Established customer service policies to promote timely payments and avoid penalty fees.
- Reviewed consumer credit reports and communicated decisions promptly to relevant personnel.
- Negotiated payment terms with customers, establishing appropriate deadlines for compliance.
- Maintained loan records, regularly analyzed credit control system, and implemented changes to reduce bad debts.
- Reported payment issues and high-risk credit scores to management or designated team.
- Followed up on overdue invoices, executing company collection procedures when necessary.
- Identified opportunities for improvement in debt collection processes and reporting.
CUSTOMER MOBILE SERVICE SPECIALIST
ORANGE BUSINESS
07.2015 - 01.2017
- Communicated complex issues and solutions regarding mobile fleet management and billing to customers.
- Employed problem-solving skills to analyze information, escalate issues to managers when necessary.
- Demonstrated technical proficiency in mobile products, enhancing customer education and support.
- Handled challenging situations with empathy during mobile incidents to maintain customer trust.
- Collaborated across departments to deliver timely and comprehensive solutions for customer needs.
- Interpreted customer feedback analytically to drive improvements in future experiences.
LEAD CASHIER
PALLAGAMES GROUP LTD
Curepipe
08.2012 - 03.2015
- Calculated and totaled customers' chips, processing cash payouts efficiently.
- Maintained balanced cash drawer and coordinated vault exchanges as required.
- Verified customer identification for all cash advance requests.
- Executed transactions accurately throughout each shift to ensure financial integrity.
- Updated reports detailing cash and chips received and distributed regularly.
- Operated cashier equipment, including credit card processors and coin sorters.
- Performed additional assigned duties to support overall operations.
Education
MBA - Business Administration And Management
MANAGEMENT COLLEGE OF SOUTHERN AFRICA
Durban11.2019
Bachelor of Science - Sociology
UNIVERSITY OF MAURITIUS
Mauritius03.2015
High School Diploma -
CUREPIPE COLLEGE
Mauritius12-2011
Skills
- Problem solving
- Time management
- Team leadership
- Change management
- Project management
- Budgeting and forecasting
- Customer relationship management (CRM)
- Business and operations management
- Management
- Continuous improvements
References
- M. Rajen SUNTOO, Senior Lecturer in Sociology, University of Mauritius, r.suntoo@uom.ac.mu
- M. Jean François Nicolas RAGODOO, Senior Lecturer in Sociology, University of Mauritius, n.ragodoo@uom.ac.mu
- Mike MOONGEN, Gaming Manager, Pallagames Group Ltd
- Brahim NAIT, Human Resources, Orange Business - PARIS, brahim.nait@orange.com
- Khalid DOOBORY, Head of Department, Orange Business, khalid.doobory@orange.com
Languages
- English
- French
Personal Information
Age: 33
Affiliations
Helps drive and support organizational change within Orange Business during one year, deploying and advocating new initiatives, processes, or cultural shifts, helping employees adapt to changes, and ensuring smooth transitions; serves as a liaison between leadership and staff, communicating the benefits of change, addressing concerns, and promoting engagement; fosters a positive environment for change, encourages employee participation, and contributes to the overall success of transformation efforts, including staff from all levels in Orange Business
Certification
- Master presentation skills in Dale Carnegie's High-Impact Presentations course
PROJECTS CARRIED OUT SUCCESSFULLY : University Level
Represented the University of Mauritius at the Commission Seminar and Workshop on gender equality and discrimination, with a reference from Kamlesh Suneechur, former head of the Equal Opportunities Commission Mauritius
Served as a former student union representative and a member of the Board of Directors for the UOM Underprivileged Student Fund Committee from August 2013 to October 2014 (Reference: Ms P. Tse Rai Wai, Acting Registrar).
Actively contributed to the Chrysalis social group from November 2013 to December 2014, supporting children in need, and collaborating with related social work groups
Participated in a three-day training course on 'Improving the Employability of Undergraduate Students at the University of Mauritius' in July 2014
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridTimeline
Operations Manager
ORANGE BUSINESS
05.2023 - 08.2024
Accounts Billing Manager
ORANGE BUSINESS
11.2020 - 05.2023
CREDIT CONTROLLER
ORANGE BUSINESS
01.2017 - 11.2020
CUSTOMER MOBILE SERVICE SPECIALIST
ORANGE BUSINESS
07.2015 - 01.2017
LEAD CASHIER
PALLAGAMES GROUP LTD
08.2012 - 03.2015
MBA - Business Administration And Management
MANAGEMENT COLLEGE OF SOUTHERN AFRICA
Bachelor of Science - Sociology
UNIVERSITY OF MAURITIUS
High School Diploma -
CUREPIPE COLLEGE
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