Dixia Digumber
Coromandel
Summary
Results-driven IT professional with 17+ years of experience in CRM & ERP implementations, service delivery management, project leadership, and process optimization. Expert in Salesforce, Sage X3, Microsoft Navision, and HR systems. Proven track record of leading cross-functional teams, conducting stakeholder workshops, delivering training, managing budgets, and driving successful go-live implementations. Adept at translating business needs into highquality technical solutions while optimizing operations and stakeholder satisfaction.
Overview
19
19
years of professional experience
Work History
Manager - CRM & ERP Services
Aberdeen Services
Port Louis
01.2022 - Current
- Lead a support delivery team, overseeing daily operations, resource allocation, and performance
- Drive project delivery and business process optimization initiatives across ERP/CRM environments
- Conduct client workshops, deliver customized training programs, and provide hands-on user support
- Manage project budgets and timelines while ensuring high-quality outcomes
- Perform pre-sales demonstrations and contribute to business development activities
Senior Consultant - ERP/CRM
Aberdeen Services
Port Louis
03.2019 - 01.2022
- Delivered ongoing support and maintenance for Sage X3 implementations
- Developed and customized reports using Crystal Reports and SQL queries
- Participated in full-cycle ERP implementations, configuration, and user adoption
Service Delivery Manager
Simplicity Consulting Ltd
Port Louis
09.2017 - 03.2019
- Led Salesforce CRM implementations and optimization projects (Salesforce Administrator Certified)
- Managed end-to-end project delivery, including requirement gathering and process redesign
- Facilitated stakeholder workshops and delivered comprehensive training programs
- Provided post-implementation support and continuous improvement recommendations
System Implementer - ERP Lead
Harel Mallac Technologies Ltd
Port Louis
08.2013 - 05.2017
- Directed Sage X3 ERP implementation teams for multiple clients
- Conducted gap analysis, requirement workshops, and solution design
- Developed custom reports using Crystal Reports
- Managed training, user acceptance testing, go-live execution, and post-implementation hypercare
ERP Consultant
EIS Ltd
Port Louis
08.2010 - 08.2013
- Provided functional and technical support for Microsoft Navision (Inventory, Procurement, Sales, CRM modules)
- Implemented Signify HR system for large organizations
- Led workshops, performed gap analysis, and supported configuration/customization
Technical Consultant
Uniconsult Ltd
Port Louis
02.2010 - 07.2010
- Implemented Sicorax Payroll & HR system
- Delivered end-user training and ongoing support
System Analyst
Astek Mauritius
Port Louis
09.2008 - 01.2010
- Performed real-time system analysis, incident resolution, and bug fixing (SQL, Unix)
- Created analytical reports using Business Objects and Jasper Reports
- (Client: France Telecom)
Trainee Business Analyst
Software Concepts Ltd
Port Louis
05.2007 - 12.2007
- Supported Sage Pastel implementations (Accounting & Payroll)
- Designed and developed reports using Crystal Reports
- Assisted in training, development, and rollout activities
Education
MBA -
Open University
BSc (Hons) - Information Technology
University of Mauritius / CDAC
Higher School Certificate -
Swami Sivananda College
BambousSchool Certificate -
Swami Sivananda College
BambousSkills
- Salesforce
- Sage X3
- Microsoft Navision
- Signify HR
- Sicorax Payroll & HR
- SQL
- Crystal Reports
- Business Objects
- Jasper Reports
- Unix
- End-to-end project management
- Gap analysis
- Requirement gathering
- Stakeholder workshops
- UAT
- Go-live support
- Process optimization
- Team management
- Training delivery
- Pre-sales demonstrations
- Budget control
- Agile principles
- Change management
- Service delivery frameworks
Websites
Personal Information
- Citizenship: Mauritian
- Title: Manager | CRM & ERP Specialist
Languages
English
Advanced
C1
French
Advanced
C1
Timeline
Manager - CRM & ERP Services
Aberdeen Services
01.2022 - Current
Senior Consultant - ERP/CRM
Aberdeen Services
03.2019 - 01.2022
Service Delivery Manager
Simplicity Consulting Ltd
09.2017 - 03.2019
System Implementer - ERP Lead
Harel Mallac Technologies Ltd
08.2013 - 05.2017
ERP Consultant
EIS Ltd
08.2010 - 08.2013
Technical Consultant
Uniconsult Ltd
02.2010 - 07.2010
System Analyst
Astek Mauritius
09.2008 - 01.2010
Trainee Business Analyst
Software Concepts Ltd
05.2007 - 12.2007
MBA -
Open University
BSc (Hons) - Information Technology
University of Mauritius / CDAC
Higher School Certificate -
Swami Sivananda College
School Certificate -
Swami Sivananda College