Diana RUSSEEAN-PAHLADI

• Develop and manage corporate and SME client relationships, ensuring tailored financial solutions.
• Conduct credit assessments and evaluate lending proposals.
• Monitor business development in clients' industries to offer relevant financial advice.
• Ensure compliance with banking policies, lending regulations, and risk guidelines.
• Oversee daily credit excesses, overdue monitoring, and follow-ups for regularization.
• Collaborate with internal departments to ensure prompt customer request resolutions.

Teller (Jan 2010 – Nov 2010)

• Managed cash transactions and ensured accuracy in financial operations.
• Balanced cash flow and performed physical cash counts.

Customer Service Officer (Dec 2010 – Nov 2011)

• Provided investment and banking advice to customers.
• Handled customer queries via multiple channels.
• Opened and managed accounts for individuals and businesses.

Loan Officer/Supervisor (Dec 2011 – Sep 2014)

• Advised clients on mortgage and loan applications.
• Marketed financial products and services.
• Represented the bank in local business communities.
• Conducted financial analysis and risk assessments.

• Providing advice on investments
• Putting into effect new procedures and policies passed down from Head Office
• Handling customer queries face to face, over the phone or via correspondence
• Opening new bank accounts for individuals and also companies

• Handling of cash transactions
• Ensuring the smooth running of basic banking transactions
• Verification of Teller Vouchers
• Balancing of cash balance prior to physical cash count