Darshinee Makhan-Boodhun
Quatre-Bornes, Mauritius
Summary
Darshinee thrives in dynamic and fast-paced environments and effectively resolves complex financial issues. Believes in integrity, efficiency, corporate ethics and exceptional customer service. Please to work with customers and be tactful at all times. Particularly skilled at defusing and negotiating in tense situations. Adaptable and keen worker with a good grounding in financial knowledge. Always aware of regulations and limitations in the pursuit of duties. Looking for new opportunities to build on a successful career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Universal Banker
HSBC
Curepipe
11.2023 - Current
- Conduct various financial transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
- Offer personalized financial advice and guidance to clients based on their financial goals, needs, and risk tolerance to mitigate risk for both the client and the bank.
- Open and close accounts, including savings, and fixed deposit accounts while promoting additional banking products and services like facilitating wire transfers, direct debits, and standing orders.
- Help clients manage their accounts effectively, including updating personal information.
- Assist clients with credit card and loan applications, including gathering necessary documentation and guiding them through the approval process.
- Assist customers with internet banking services, guiding them through account setup and troubleshooting technical issues.
- Resolving customer inquiries, concerns and complaints promptly and efficiently to ensure a positive banking experience.
- Maintain accurate and organized client records, including account information, transactions, and communications.
- Collaborate with team members to achieve branch goals and foster a positive work environment.
- Build and maintain relationships with clients to foster long-term loyalty and referrals.
- Ensure compliance with all banking regulations and policies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations and mitigate risk.
Retail Credit Assessment Assistant
HSBC
Port Louis
01.2023 - 10.2023
- Manages all incoming requests in Credit Control Services and ensures the integrity of the data of the credit related registers (in applications/decisions/other data).
- Contributes to the team to meet the SLA to Wealth and Private Banking Business.
- Acts as an internal customer service assistant for Underwriting Services for queries from Branch Network.
- Retrieves MCIB reports
- Capture new card details on WHIRL system for issue of new credit cards.
- Ensures all the department credit related filing and archiving are completed in timely and organized manner as per process.
- Performs any other ad hoc administrative tasks in the department.
- Contributes to streamlining initiatives to improve efficiency.
- Treats customer fairly and deliver consistently excellent customer experience.
- Assistance in preparing, compiling, and disseminating operational updates through data analysis support.
- Works with management to evaluate credit strategies and develop improvements.
Collections Assistant
HSBC
Port Louis
02.2019 - 12.2022
- Collecting and curing delinquent accounts while ensuring a courteous and professional approach and negotiate credit extensions and waivers when necessary.
- Delivering excellent service on calls and even face-to face during collection activities following Customer Engagement Model (CEM) standards by using good verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Interview customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Use variety of automated systems to locate and monitor overdue accounts.
- Advise customers of necessary actions and strategies for debt repayment and review accounts to determine payment plan compliance.
- Investigate billing discrepancies and implement effective solutions to resolve concerns and prevent future problems.
- Complete month-end and year-end closings, keep records audit-ready and monitor timely recording of accounting transactions. Perform administrative functions for assigned accounts, recorded address changes and purged records.
- Notify credit departments and turn over records to attorneys when customers failed to respond to collection attempts.
- Assist in the development and implementation of new procedures & features to enhance the workflow of the department.
- Handle complaints in a professional and timely manner.
Bank Teller
HSBC
Port Louis Head Office
02.2017 - 02.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer cheques, verified identification, checked account balances, ordered cheques, placed stop payment orders, and conducted additional special services for customers in accordance with bank policy.
- Served a large number of customers during high-volume shifts and remained composed and professional in stressful situations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security. (bulk teller).
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified customer financial needs, goals, and objectives and offered appropriate financial products and banking services to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Intern
Barclays Bank of Mauritius
Ebene
08.2016 - 01.2017
- Work under a project "High Risk Accounts Review of Customers"
- Attended training sessions and meetings to learn new information and develop personal skills.
- Supported various program activities, assisting with administrative tasks.
- Created status reports on operational activities.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Worked well in team environment as well as independently.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
Trainee
University of Mauritius
Reduit
06.2015 - 07.2015
- Updated documentation and reports for business records.
- Organized filing cabinets, arranged documentation and tracked company inventory.
- Shadowed staff and learned advanced work.
Trainee
Shamal Management Services Ltd
Quatre-Bornes
11.2011 - 12.2011
- Worked alongside senior team members to learn related job tasks and roles.
- Entered and filed documents and records into system.
- Supported day-to-day administrative operation, processing financial documents and receiving calls.
- Developed essential skills and techniques through diligent practice.
Education
Bachelor of Science - Business Statistics With Finance
University of Mauritius
Reduit07.2016
ACCA Level 1 -
London College of Accountancy
Ebene07.2013
MBA - Masters in Business Administration
University of Mauritius
ReduitSkills
- Customer Locating
- Customer Advising and Referral
- Negotiation and Resolution
- Knowledge of KYC principles
- Proficiency in SPSS, Microsoft Office
- Knowledge and understanding of systems HUB, WHIRL, e-Cafe
- Analytical and Critical Thinking
- Effective Customer Communication
- Verbal and Written Communication
- Attention to Detail
- Customer Relationship Building
- Statistical and Data Analysis
- Good planning and organizational skills
- Strong team connectivity and interpersonal skills
- Proactive and reliable
- Multi-task ability
- Clean driving license
Certification
- Customer Engagement Model Training
- Introduction to Computer Crimes and The Cyber Leaders
- Internet Computing Core Certificate (IC3)
- Alliance Françaises de l’ile Maurice (Niveau CPE)
Languages
English
First Language
French
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Universal Banker
HSBC
11.2023 - Current
Retail Credit Assessment Assistant
HSBC
01.2023 - 10.2023
Collections Assistant
HSBC
02.2019 - 12.2022
Bank Teller
HSBC
02.2017 - 02.2019
Intern
Barclays Bank of Mauritius
08.2016 - 01.2017
Trainee
University of Mauritius
06.2015 - 07.2015
Trainee
Shamal Management Services Ltd
11.2011 - 12.2011
Bachelor of Science - Business Statistics With Finance
University of Mauritius
ACCA Level 1 -
London College of Accountancy
MBA - Masters in Business Administration
University of Mauritius
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