Darell De Reland

• Worked as a Telecommunication Agent, handling daily interactions with a wide range of clients. This role helped me develop strong communication and interpersonal skills while maintaining a professional and positive attitude in all situations.

Key Responsibilities & Skills:

• Managed high volumes of client interactions via phone and digital channels
• Built strong relationships with customers through clear, confident, and friendly communication
• Used good humour and empathy to create a positive customer experience
• Identified client needs and provided effective, tailored solutions
• Resolved issues efficiently using strong problem-solving skills
• Maintained professionalism under pressure and in fast-paced environments

Key Strengths Developed:

• Excellent communication skills
• Strong customer service mindset
• Problem-solving and adaptability
• Patience, emotional intelligence, and teamwork

Worked at Federal Trading, a paper supply company, managing paper deliveries while actively engaging with clients and supporting sales operations. This role strengthened my ability to balance logistics with customer service and sales responsibilities.

Key Responsibilities & Skills:

• Delivered paper products to clients efficiently and on schedule
• Built and maintained strong relationships with clients through regular communication
• Discussed product needs, pricing, and availability with customers
• Ensured accuracy in deliveries, invoices, and order details
• Represented the company professionally during client visits

Key Strengths Developed:

• Client relationship management
• Time management and reliability
• Communication and problem-solving skills