Coothen Kovila
Curepipe
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Known for excellent communication, teamwork abilities and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Community Health Care Officer
Ministry of Health & Wellness
PORT LOUIS
12.2018 - Current
- Developed and implemented health education programs for individuals and families to promote healthy lifestyles.
- Provided individualized health counseling services to patients, including guidance on nutrition, exercise, hygiene and disease prevention.
- Assessed patient's needs and developed care plans to address identified issues.
- Developed and implemented family planning programs to meet the needs of local communities.
- Provided public health education on reproductive health, contraception, and sexually transmitted infections.
- Organized workshops to discuss topics related to family planning.
- Maintained accurate records of client data and program outcomes in accordance with agency policies and procedures.
- Solicited feedback from clients on their experience with the program, identifying areas for improvement or expansion.
Administrative Officer
Bayport Management LTD
EBENE
05.2018 - 12.2018
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Assisted in compiling monthly expense reports.
- Created comprehensive spreadsheets tracking project progress from start to finish.
- Developed administrative team to support corporate growth and objectives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Performed accounting or financial analysis.
- Provided HR administrative assistance to management team.
Management Support Officer
National Transport Authority
PORT LOUIS
01.2016 - 11.2016
- Provided administrative support to the management team, including scheduling meetings and preparing agendas.
- Prepared meeting minutes and distributed to all relevant parties.
- Compiled reports, presentations and other materials for managers as required.
- Maintained filing systems for documents related to management activities.
Customer Service Agent
Multi-Contact Ltd, Currimjee Group & Co Ltd
Curepipe
01.2014 - 07.2016
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Advised customers on purchasing decisions based on their individual needs.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Managed high-volume of inbound and outbound customer calls.
Customer Service Agent, France Direction Client
Ceridian, Outremer Telecom
Phoenix
- Updated customer records in the CRM system accurately with each interaction.
- Created reports detailing customer interactions for management review.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Attended training sessions regularly to stay current on new products or services.
- Managed high-volume of inbound and outbound customer calls.
Education
Master of Science - Social Development
University of Mauritius
Reduit03-2015
Bachelor of Science - Political Science And Administration
University of Mauritius
Reduit07-2012
Skills
- Emergency Response Coordination
- Work Coordination
- Innovation and Creativity
- Community Relations
- Report Preparation
- Reporting and documentation
- Policy and procedure modification
- Human Resources Support
- Database Management
- Office Management
- Relationship Building
- Training and coaching
Affiliations
- Sports
- Arts and Crafts
- Reading
Certification
- National Certificate Level 5 in Community Health Care, Mauritius Institute of Health, Jan 2021
- Leadership in Health Care, Customer Service and Effective Communication, Civil Service College, Mauritius, Jan 2020
- Communication en Langue Française, Multi Contact Ltd, July-Nov 2014
- Customer Service - Score 100% - October 2016, Associated with Outremer Telecom
- Internet and Computing Core Certificate Programme, Mauritius Digital Promotion Agency, June 2008-March 2009
- Delegate, Model United Nations Conference, Minsitry of Education & Human Resources
Languages
Creole
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Accomplishments
- Delegate, Associated with Global Rainbow Foundation
- Fundraising Volunteer, Global Rainbow Foundation
- Delegate, Model United Nations
PROJECTS
- Google Alerts on Employability for Persons with Disabilities, Associated with Global Rainbow Foundation, Jan 2016 - Nov 2016
- Project Coordinator/Writer, GRF, Jan 2016-Nov 2016
SURVEYS
- Electoral Officer for house to house registrations, Electoral Commision, Jan 2024
- Interviewer for CPS surveys, Mauritius Statistics & Ministry of Health & Wellness, June 2024-Aug 2024
Electoral Commission, Mauritius
- Poll Clerk, Electioral Commision, Nov 2024
Car License
- Category B
References
References available upon request.
Timeline
Community Health Care Officer
Ministry of Health & Wellness
12.2018 - Current
Administrative Officer
Bayport Management LTD
05.2018 - 12.2018
Management Support Officer
National Transport Authority
01.2016 - 11.2016
Customer Service Agent
Multi-Contact Ltd, Currimjee Group & Co Ltd
01.2014 - 07.2016
- National Certificate Level 5 in Community Health Care, Mauritius Institute of Health, Jan 2021
- Leadership in Health Care, Customer Service and Effective Communication, Civil Service College, Mauritius, Jan 2020
- Communication en Langue Française, Multi Contact Ltd, July-Nov 2014
- Customer Service - Score 100% - October 2016, Associated with Outremer Telecom
- Internet and Computing Core Certificate Programme, Mauritius Digital Promotion Agency, June 2008-March 2009
- Delegate, Model United Nations Conference, Minsitry of Education & Human Resources
Customer Service Agent, France Direction Client
Ceridian, Outremer Telecom
Master of Science - Social Development
University of Mauritius
Bachelor of Science - Political Science And Administration
University of Mauritius
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