Bharthy Dindoyal Desan

• Planning travel itinerary receive from agencies world wide including accommodations, tours, activities and transfers for clients wishing to experience the wildlife of Africa; Tourism Destination in Zimbabwe, Zambia & Botswana.
• Working in close collaboration with Wild Horizons as the main ground handler in Zimbabwe, Zambia and Botswana
• Managing Helpdesk enquiries, respond to quotations and bookings international DMCs (Tourvest DMC, Wilderness, Sense of Africa).
• Invoicing & post travel rate queries and providing up-to-date information to clients
• Answering accounting queries and following up on payments and travel documents.
• In constant communication with the Marketing team and ensuring that changes are communicated to clients
• Post-travel follow-up for feedback.

• Reservation & invoicing consultant
• Respond requests from Tour Operators
• Carry out quotation of accommodation, transfers and excursion for Tour operators
• Process bookings confirmation and negotiates with hoteliers and suppliers
• Master all hotels & Suppliers rates and special offers
• Payment follow up (debt collection),recording payments using the internal software
• Identifying errors and irregularities with the invoice received from hoteliers & suppliers
• Marketing Support Officer
• Loading data and numerical information from hotels rate sheet within time limits set on CRS (Tourplan, Jumbo Online, Booking.fr, Ollami, Travel+)
• Review of data for deficiencies or errors prior to computer input and check output
• Store completed work in designated locations and perform backup filling
• Carry out visits to supplier
• Work out rates
• Mass emailing ( Communique / Stop Sales to TOs) -Writing newsletter on a monthly basis

Back Office

• Handling and follow up on passengers' claims (emails /letters)
• pay off miles or bank transfer
• Conducting quality control on passengers' claim handled by other agents
• Creating PIR file on World Tracer System if the passenger was unable to report at the airport upon arrival
• Holding individual and team feedback meeting on quality Delivering rapid and excellent customer service via incoming calls - luggage dept IT tools - World Tracer,Epax,Amadeus - to retrieve PNR

• Quality Assurance Department
• Analysing GSQs and drafting reports.
• Ensuring standards at all times.
• Conducting internal quality audit.
• Planning and preparing training modules and deliver training to team members.

• Conducting Customer Satisfaction Questionnaires with KparK clients (France)
• Checking hotels bookings worldwide on behave of Teldar Travel Agency
• Contacting Orange clients (France) so that they renew their contract with Orange