Ekanjeetsing Baboolall

Customer Support & Issue Resolution -

Handle complex customer inquiries through phone, email, chat, or messaging channels.

-Provide accurate information, troubleshoot problems, and ensure first-contact resolution whenever possible.

-Escalate advanced or unresolved cases to higher support tiers while maintaining ownership of the customer’s issue

2) Problem-Solving & Decision-Making -

Analyze customer requests to identify the root cause and offer suitable solutions.

-Use available resources, tools, and guides to resolve issues efficiently.

-Make sound judgment calls within allowed authority levels.

3) Performance & Productivity -

Meet or exceed KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction Score), FCR (First Contact Resolution), and adherence.

-Manage time effectively between active calls, after-call work, and training activities

4) Team Contribution -

Support team members when needed and collaborate with supervisors.

-Participate in coaching sessions, team meetings, and ongoing training to improve skills.

-Share best practices and help create a positive work environment

• Received and organized incoming inventory for efficient storage.
• Conducted regular stock checks to maintain accurate inventory levels.
• Assisted with the preparation of orders for timely dispatch.
• Maintained cleanliness and orderliness in the storage area.

• Operated warehouse equipment to facilitate efficient material handling.
• Loaded and unloaded shipments following safety protocols and guidelines.
• Organized inventory within storage areas for easy access and retrieval.
• Assisted team members in maintaining a clean and safe work environment.
• Collaborated with colleagues to optimize workflow during peak hours.