Ashwini Sumoreeah
188, Avenue Ollier,Quatre Bornes
Summary
A versatile professional with over 5 years' experience, adept at supporting and improving company logistics management by utilizing excellent customer relations, administrative and multitasking abilities. Organized proactive and punctual person with team-oriented mentality. Highly-motivated Logistics Assistant ready to take on new challenges.
Overview
7
7
years of professional experience
Work History
Logistics Assistant
CFAO Group - Capstone Ltd
Port Louis
07.2022 - Current
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Assisted in the development of transportation plans and strategies for shipments.
- Provided support in handling day-to-day operational issues related to logistics.
- Maintained accurate records of incoming and outgoing shipments.
- Generated reports detailing movement of goods from origin to destination points.
- Communicated regularly with suppliers concerning order status updates and changes in product availability and delivery dates.
- Collaborated with internal teams to ensure smooth flow of materials within the organization's supply chain network.
- Performed cost analysis activities to identify areas of improvement in supply chain operations.
- Processed orders by selecting appropriate modes of transportations based on cost effectiveness and time constraints.
- Developed relationships with logistics providers to optimize shipping processes.
- Monitored Dangerous Goods Cargo to ensure smooth delivery of orders.
- Investigated claims related to damaged or lost goods during shipment.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Ensured compliance with applicable laws and regulations regarding international trade operations.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Maintained and updated systems to drive communication with internal and external customers.
SEA CUSTOMS OPERATIONS CLERK
Velogic LTD
Mer Rouge
09.2018 - 07.2022
- Managed incoming calls from customers regarding product inquiries and complaints.
- Responded promptly to customer requests via email or phone in a professional manner.
- Tracked orders throughout the supply chain cycle from receipt through delivery stages.
- Resolved customer inquiries regarding product availability or delivery status.
- Ensured that proper documents submitted to customs for clearance of bills.
- Monitored import and export shipments through reports.
- Followed payments, prepared deliveries of containers and goods.
- Monitored safe deliveries of goods by ensuring unstuffing of goods correctly done and the appropriate type of transports used.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Kept system up to date regarding customers informartions and shipment details.
Customer Service Agent
MAERSK MAURITIUS LTD
Mer Rouge
03.2017 - 12.2017
- Assisted customers with inquiries regarding products and services through phone and emails.
- Released delivery orders on system.
- Tracked shipments and updated system.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
Education
BSc (Hons) Political Science With Specialization in Public Administration -
UNIVERSITY OF MAURITIUS
REDUIT, MOKA06-2016
HIGH SCHOOL CERTIFCATE -
MANILALL DOCTOR SSS
MAURITIUS11-2012
SCHOOL CERTIFICATE -
MANILALL DOCTOR SSS
MAURITIUS11-2010
Skills
- Emergency Readiness
- Transportation Management
- Client Relations
- Coaching and Mentoring
- Stress Management
- Decision-Making
- Cost-Reduction Strategies
- Analytical thinking
- Punctual and reliable
- De-Escalation Techniques
Languages
English
First Language
French
Elementary (A2)
A2
Timeline
Logistics Assistant
CFAO Group - Capstone Ltd
07.2022 - Current
SEA CUSTOMS OPERATIONS CLERK
Velogic LTD
09.2018 - 07.2022
Customer Service Agent
MAERSK MAURITIUS LTD
03.2017 - 12.2017
BSc (Hons) Political Science With Specialization in Public Administration -
UNIVERSITY OF MAURITIUS
HIGH SCHOOL CERTIFCATE -
MANILALL DOCTOR SSS
SCHOOL CERTIFICATE -
MANILALL DOCTOR SSS
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