AIRA BABATIO
Iloilo city
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
14
14
years of professional experience
Work History
Waitress / House Keeping / Front desk
MK Hotel & Restaurant
08.2022 - Current
- Provided exceptional customer service by attentively responding to guest inquiries and needs.
- Trained and mentored new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Maintained cleanliness and organization of dining areas in compliance with health standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced cleanliness and sanitation by performing daily housekeeping tasks such as sweeping, mopping, and dusting.
Sales Associate
F & C Group of Companies
07.2016 - 01.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of sales promotions and inventory levels to support customer inquiries.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Office Staff
Ellite Ads Corporation
01.2013 - 04.2015
- Developed and implemented efficient filing systems to enhance document retrieval processes.
- Managed daily office operations, ensuring smooth workflow and resource allocation.
- Assisted in project management tasks, tracking progress and facilitating team meetings for improved outcomes.
- Coordinated travel arrangements and scheduling for executives, optimizing calendar management and logistics.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
Sales Coordinator
Ellite Ads Corporation
01.2012 - 01.2013
- Coordinated sales activities, ensuring timely communication between sales team and clients.
- Managed customer inquiries, providing accurate product information to enhance client satisfaction.
- Developed and maintained sales reports, tracking performance metrics for strategic planning.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Associate - Info. Management Airline Operation And Procedure
Philippine State College of Aeronautics
Basa Airbase, Florida Blanca Pampanga01.2011
Secondary - undefined
Iloilo City National High School
Molo, Iloilo City01.2009
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Paperwork management
References
Rey Victor, Garin, Officer II, +639433159027, Planning and Development
Disclaimer
I hereby certify that the above information mentioned are true and correct according to the best of my knowledge.
PERSONAL DATA
- Age: 33 years old
- Date of Birth: June 08, 1992
- Place of Birth: Samar, Philippines
- Civil Status: Single
- Nationality: Filipino
- Religion: Roman Catholic
- Height: 5'2
Timeline
Waitress / House Keeping / Front desk
MK Hotel & Restaurant
08.2022 - Current
Sales Associate
F & C Group of Companies
07.2016 - 01.2017
Office Staff
Ellite Ads Corporation
01.2013 - 04.2015
Sales Coordinator
Ellite Ads Corporation
01.2012 - 01.2013
Secondary - undefined
Iloilo City National High School
Associate - Info. Management Airline Operation And Procedure
Philippine State College of Aeronautics
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